Information Services Desk Associate Under the direction of the Manager, Information and Customer Service, this frontline position provides various administrative and information services duties in support of excellent customer service related to a wide range of issues, sales and services—information about Hart House, registration for classes and programs, Hart House Theatre and Hart House event ticketing sales, general memberships for Hart House, Fitness, Clubs and Committees and reservations for fitness space.
Your responsibilities will include: Acting as the first point of contact for general enquiries and disseminating information
Responding to enquiries within the defined scope of the role and redirecting as appropriate
Processing registrations, booking rooms and arranging appropriate accommodations
Troubleshooting and resolving routine issues
Informing contacts of any changes or cancellations to programs and/or events
Directing the activities and training of casual staff
Processing cash, debit and/or credit card transactions
Collecting data and preparing draft statistical reports and summaries from data collected
Essential Qualifications: Advanced College Diploma (3 years) or an acceptable equivalent combination of education and experience.
Minimum three years of experience in a high-volume, multi-service customer service workplace involving cash/point-of-sale transactions, scheduling/reservations, and in-person conflict resolution.
Demonstrated experience de-escalating conflict with members of the public, including handling complaints, denying access/service when policy requires it, and managing frustrating patrons.
Demonstrated experience in providing guidance, training and directing the activities of casual staff.
Experience in preparing draft statistical reports from collected data.
Excellent personal and human relation skills.
Experience in a higher education context is preferred.




Computer skills required: Microsoft Word and Excel. Keyboarding skills. Familiarity with or ability to quickly learn Fusion software to maintain membership database and online registration is essential.
Must be able to work collaboratively and professionally as part of a team.
An energetic individual who enjoys the challenge of work in a dynamic environment.
Excellent customer service, interpersonal skills, good judgment and initiative.
Accuracy along with the ability to multi-task is essential.
Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices.
Fluent in written and spoken English.
Ability to work flex time and under pressure.
First Aid/CPR Training is required and will be provided.
Assets (Nonessential): Knowledge of a variety of POS systems including Eventbrite and AudienceView.
Second or more languages would be an asset.
Knowledge of the University of Toronto.
To be successful in this role you will be: Multi-tasker
Organized
Teamplayer
Notes: Hours of work: Monday (9:00am-5:00pm), Tuesday (10:00am-6:00pm), Wednesday (9:45am-6:00pm), Thursday (10:00am-6:00pm) and Sunday (9:00am-6:00pm)
Please submit a cover letter with your application.
Closing Date: 08/12/2026, 11:59PM ET
Pay Scale Group & Hiring Zone: USW Pay Band 07 -- $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
Job descriptions are available upon request for internal applicants.

#J-18808-Ljbffr

📌 Client Transfers Operations Associate - 58565 (Ontario)
🏢 randstad canada
📍 Ontario