Take your IT skills to the next level as a Service Desk Support Analyst (L2) with MNP. You'll support escalations and deliver exceptional service in a managed services setting.

MNP's Managed Services Practice offers an opportunity to engage in advanced problem-solving and mentoring for Level 1 analysts. Your experience will be crucial in handling complex incidents and maintaining service quality across multiple clients. Work in a collaborative team that values your contributions and promotes your career development.

Key Responsibilities:
• Tackle escalated incidents with advanced troubleshooting
• Ensure superb customer experience through timely support
• Document incidents clearly and manage escalation processes




• Conduct root-cause analysis for known errors
• Develop and update Knowledge Base articles for better service

Requirements:
• 5+ years of experience in IT service desks
• ITIL v4 certification and Microsoft certifications preferred
• Proficient in Microsoft 365 and related tools
• Strong communication and analytical skills
• Committed to accurate documentation and time tracking

Drive service excellence and client satisfaction at MNP through your IT expertise.
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📌 Advanced Support Analyst at MNP (Ontario)
🏢 Socket.dev
📍 Ontario