Make a difference at March Networks as a Customer Operations Specialist focusing on IT service insights. This bilingual position emphasizes customer satisfaction and operational excellence.

Reporting directly to the Manager of Customer Operations, your role involves providing top-notch support for escalated customer issues and ensuring timely order fulfillment. You'll play a vital part in facilitating communication between various departments to uphold customer satisfaction in the video surveillance industry.

Key Responsibilities:
• Resolve complex issues with a focus on customer service
• Act as a subject matter expert for product inquiries
• Ensure effective order flow and delivery solutions
• Manage SAP order processing and tracking
• Prepare invoices for international shipments

Requirements:
• Relevant college diploma or equivalent experience
• 5+ years in a technology-focused customer service environment
• Proven SAP Order Management skills
• Strong office software proficiency
• Resilient and able to work under pressure

Bring your expertise to a role that values support and growth at March Networks.
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📌 Customer Operations Specialist at March Networks (Quebec City)
🏢 CMHC - SCHL
📍 Quebec City