UX Writer (6 month contract) at The Home Depot in Toronto, ONM3C 4H9
Job Description
Pay Range: $60,000 - $70,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around homedepot.ca and our mobile applications. This copy is crucial in guiding the customer and helping them complete their product research and/or purchase and ensuring that the user experience is as smooth as possible.

The UX writer is involved in the design process from the very beginning. They work with designers, researchers, strategists, product owners and other key business stakeholders to create customer-focused copy that works harmoniously with the product layout, consistently across multiple touchpoints.

Key Responsibilities:

Delivery and Execution

Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).

Ensure that site content is user-focused and consistent in style, tone, format, and quality.

Effectively manage multiple projects and deadlines.

Have a deep understanding of product areas and demonstrate how copy recommendations fit with product goals.

Find smart ways to use data to evaluate and improve content.

Conduct user research totest the effectiveness of copy and build a strong sense of empathy for the target audience.

Create and help maintain writing guidelines that are in line with The Home Depot’s brand and voice.

Develop messaging with an eye toward accessibility.

Manage and deliver copy translation.

QA and User Acceptance Testing of content.

Present copy and decision rationales to cross-functional teams and key stakeholders, facilitating a shared understanding of user experience goals.

Collaborate with designers, researchers, product managers,



legal counsel and engineers to create meaningful, human experiences.

Work with vendors, external and internal partners where necessary for project execution.

Obtain copy approval as needed; make edits as necessary.

Support the E-commerce team with copywriting for presentations and other internal and external projects when necessary.

Action Oriented

Communicates Effectively

Plans and Aligns

Skills:

Strong influence, interpersonal skills

Organizational skills

Problem-solving and critical thinking skills

Project and change management

Technical/UX Writing

Direct Manager/Direct Reports:

Typically reports to Manager, UX or Lead, UX

Travel Requirements:

In-person, 5 days a week (Monday to Friday)

Physical Requirements:

Extended Sitting

Hybrid Work:

Working from Toronto Store Support Centre location 4x per week (subject to change)

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings

University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

3-5 years of experience in copywriting, editorial, or mass communications.

N/A

Certifications:

N/A

Other Requirements/Assets:

Experience writing/editing for digital platforms (web, email, mobile, applications).

Technical writing experience is an asset.

Understanding of industry and UX principles and best practices is a strong asset.

Strong attention to detail is a must.

Ability to switch between multiple projects, audiences, channels, and scopes.

Ability to work with minimal supervision and under very tight deadlines.

Passionate about working in a customer-centric, multi-channel environment, and collaborating across departments and teams.

Experience working in ecommerce or a retail organization is an asset.

Good oral communication skills required for working with internal & external partners.

Ability to translate complex information into easy-to-understand instructions.

Proven ability to build consensus and work effectively within a cross-departmental team is required.

Previous omnichannel retail or eCommerce experience.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates,



The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values
Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People
The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding positive performance and by leading and developing people so they may grow.

Respect For All People
In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing
We exercise good judgement by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships
Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back
An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value
The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.

Latest News
Approximately 150 new jobs are coming to Fort McMurray as The Home Depot Canada opens its 28th, and northernmost, Alberta store.

The Home Depot Canada is partnering with Ontario Corps to help strengthen emergency preparedness and community resilience across Ontario.

A Way Home Canada (AWHC) and The Home Depot Canada Foundation (THDCF) are bringing together youth leaders, policymakers, and community partners on Parliament Hill.

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📌 UX Writer (6 month contract) (Ontario)
🏢 The Home Depot
📍 Ontario