Tim Hortons is Canada’s leading quick-service restaurant brand, known for its premium coffee, fresh food offerings, and commitment to outstanding customer service. With thousands of locations nationwide, Tim Hortons plays a vital role in communities by delivering consistent quality and a welcoming environment for guests.

Our Singhampton location operates in a fast-paced rural setting and requires strong leadership to manage operations, ensure high service standards, and support team development. We are looking for an experienced Restaurant Manager to oversee daily operations, drive financial performance, and maintain brand excellence.

Job details

Location: 794047 County Rd, Suite B, Singhampton, ON N0C 1M0

Work location: On site

Salary: $36.92 annually / 30.00 to 40.00 hours per week

Terms of employment: Permanent employment, Full-time

Schedule: Early morning, Morning, Day, Evening, Night, Shift, Weekends, Holidays

Start date: As soon as possible

Vacancies: 2 vacancies

Overview

Languages: English

Education

Secondary (high) school graduation certificate

Post-secondary education in hospitality, business, or a related field is considered an asset

Experience

3–5 years of experience in a quick-service restaurant environment

Previous experience in a management or supervisory role is required

Work setting

Rural area

On site requirement

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities
Operations Management

Plan, organize, direct, and control daily restaurant operations to ensure speed of service delivery in accordance with





Establish and implement operational procedures in accordance with head office standards and audit requirements

Monitor service quality, food preparation standards, and overall customer experience

Ensure compliance with all health, safety, sanitation, and food handling regulations

Staff Management & Leadership

Recruit, hire, train, schedule, and manage restaurants and staff

Conduct onboarding and continuous training for new and existing employees

Provide ongoing performance feedback and conduct formal performance reviews

Motivate and lead team members to achieve service, sales, and operational targets

Identify high-potential employees and support their development and career progression

Manage staff scheduling to ensure adequate coverage across all shifts including managing SPLH

Financial & Sales Responsibilities

Monitor daily sales performance and support achievement of sales targets

Assist in budgeting, cost control, and operational expense management

Oversee cash handling procedures and ensure accuracy of daily financial reporting

Identify opportunities to improve profitability and operational efficiency

Inventory & Supply Management

Monitor inventory levels and ensure timely ordering of food, beverages, and supplies





Control waste and variances, and ensure proper storage and usage of products

Coordinate with suppliers and vendors to maintain consistent supply chain operations

Customer Service & Problem Resolution

Ensure high levels of customer satisfaction and service quality through positive google reviews

Handle and resolve customer complaints and operational issues professionally including online platforms

Maintain a positive dining experience for all guests

Compliance & Safety

Enforce workplace safety policies and security procedures to protect employees and guests

Ensure compliance with Tim Hortons corporate policies and franchise and brand standards

Assist in reducing theft, loss prevention, and maintaining secure operations

Supervision

16 to 20 staff members

Credentials

Food Service Manager Certification (required)

Food Handler Certification (required)

Valid driver’s licence (asset)

Experience and specialization

Computer and technology knowledge:

Accounting software

Electronic cash register systems

MS Excel Spreadsheet

MS Office

MS Outlook

MS PowerPoint

MS Windows

MS Word

Additional information

Work conditions and physical capabilities

Rapid-paced environment

Work under pressure

Tight deadlines

Repetitive tasks, Multitasking

Attention to detail is critical

Standing for extended periods

Personal suitability

Strong multitasking skills

Excellent communication skills

Ability to manage and motivate staff effectively

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📌 Restaurant Manager (Ontario)
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