Transform guest experiences with data as a Senior Analyst in Business Intelligence at WestJet. Your insights will guide key product strategies and operational efficiency in the contact centre.

As an essential part of the Data Science & Strategic Insights team, this role involves on-site collaboration up to five days a week, focusing on data-driven recommendations. You will analyze complex datasets, measure product impacts, and communicate strategies that prioritize guest engagement and performance.

Key Responsibilities:
• Oversee analytics for Contact Centre products
• Leverage data for actionable guest and operational insights
• Develop executive dashboards and data presentations
• Lead stakeholder discussions to drive product alignment
• Identify automation opportunities and guest pain points

Requirements:
• Bachelor’s degree in Analytics or relevant field
• 6+ years in analytics, business intelligence, or data science
• Robust SQL and Power BI skills
• Proven ability to communicate complex concepts
• Experience in customer experience analysis

Make a significant impact on WestJet’s service delivery and efficiency with your analytical expertise.
#J-18808-Ljbffr

📌 Senior Analyst, Business Intelligence at WestJet (Alberta)
🏢 WestJet
📍 Alberta