Shape the future of customer service at Johnson & Johnson as a Team Lead in Customer Service Operations, based in Markham, Ontario. Focus on system efficiency and customer satisfaction.

This position involves leading a team focused on enhancing customer experience through robust order management systems. You will take ownership of troubleshooting processes, ensuring data accuracy and effective problem resolution. By collaborating with financial, distribution, and logistics teams, you will foster an environment of continuous improvement and operational excellence.

Key Responsibilities:
• Develop and clarify system requirements with stakeholders
• Resolve customer order issues across various platforms
• Oversee master data governance maintaining high accuracy
• Advocate for process simplification through automation

Requirements:
• At least four years of professional experience in customer service
• Experience in a controlled setting like SOX
• Bachelor’s degree is preferred

Lead customer-focused initiatives and improve service quality at Johnson & Johnson.
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📌 Team Lead - Customer Service Operations J&J (Ontario)
🏢 Johnson & Johnson Medtech
📍 Ontario