About the Role Our client is seeking a skilled Technical Support Specialist to provide crucial assistance within their hybrid work environment in Kimberley . This role involves diagnosing and resolving technical issues for users, ensuring seamless operation of IT systems and software. You will be a key point of contact for technical queries, requiring both strong technical acumen and excellent communication skills. This position offers a balanced approach to work, combining remote flexibility with essential in-office presence for hands-on support and team collaboration.
Key Responsibilities Provide first and second-level technical support to end-users.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and update software and hardware as needed.
Document technical problems and their solutions in the support knowledge base.
Assist with system administration tasks and IT infrastructure maintenance.
Support users remotely and provide in office assistance as required.




Requirements Proven experience as a Technical Support Specialist or similar role.
Solid understanding of computer hardware, operating systems, and common software applications.
Proficiency in network troubleshooting and basic network administration.
Excellent problem-solving and analytical skills.
Strong customer service orientation and communication abilities.
Experience working within a hybrid setup is beneficial.
Benefits Competitive salary and potential for performance bonuses.
Hybrid work arrangement providing flexibility and convenience in Kimberley .
Comprehensive health insurance and retirement savings plan.
Opportunities for technical training and certifications.
A supportive and collaborative team environment focused on technical problem-solving.

#J-18808-Ljbffr

📌 Technical Support Specialist - Hybrid (British Columbia)
🏢 Placements24
📍 British Columbia