Who We Are
With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C; Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Permanent

Department: FSD Client Management (520)

30 Adelaide Str, East

Toronto, Ontario, M5C 3G9

Canada

Number of Positions: 1

Who We Are
With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C; Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine Yourself at IFDS
Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview
The Client Account Management (CAM) team’s core mission is to foster long-term strategic relationships with clients by delivering exceptional service and tailored solutions. A Client Account Manager is a trusted advocate for clients, championing their unique needs and providing proactive support to ensure client success and mutual growth. Through integrity, dedication and a client-centric approach,



Client Account Managers aim to drive successful business outcomes, maximize client satisfaction and strengthen relationships that position both the client and IFDS for continued success.

Responsibilities
Client Relationship Management

Serve as the primary point of contact for assigned clients regarding operational and technical service delivery.

Develop and maintain strong client relationships through regular communication, governance meetings, and service reviews.

Manage client expectations and provide timely resolution or escalation of issues.

Act as a trusted advisor, identifying opportunities to enhance client experiences and operational efficiencies.

Service Delivery & Operational Support

Coordinate and oversee day-to-day technical and operational deliverables.

Manage service requests, incidents, and post-release issue resolution activities.

Support business operations through process inquiries, policy and procedure guidance, and transaction-related investigations.

Review monthly service reporting and communicate performance metrics to clients.

Coordinate and support User Acceptance Testing (UAT) activities and defect triage.

Release & Change Management

Review and communicate software release notes and system enhancements to clients.

Attend release walkthroughs with Business Analysts and facilitate client understanding of upcoming changes.

Support organizational and client change management initiatives, ensuring seamless adoption of new processes and technology.

Project & Initiative Support

Participate in and coordinate client-facing projects and strategic initiatives.

Support project intake processes, including high-level estimates (HLEs), statements of work (SOWs), and project planning activities.

Assist with large-scale initiatives such as system migrations, data center transitions, platform enhancements, and industry-driven changes.

Collaborate with Program Management, Project Management, Operations, and Service Delivery teams to ensure successful outcomes.

Incident & Escalation Management

Prioritize, monitor, and coordinate the resolution of incidents and service requests.

Serve as an escalation point between clients, operations teams, and technology partners.

Facilitate root cause analysis and corrective action planning to prevent recurring issues.

Regulatory & Cyclical Event Support

Support year-end programs, tax reporting activities,



distributions, and other cyclical client events.

Coordinate annual business continuity and disaster recovery testing activities.

Manage recurring service requirements associated with regulatory, operational, and industry changes.

Governance & Continuous Improvement

Contribute to governance frameworks, reporting, and service management practices.

Identify opportunities for process automation and operational efficiencies.

Maintain documentation, best practices, and knowledge-sharing resources.

Participate in continuous improvement initiatives that enhance client service delivery and operational effectiveness.

Minimum Qualifications

3-5 years experience operational experience in Mutual Funds/Segregated Funds/Pooled Funds

Excellent verbal and written communication skills

Resilience to operate in a high pressure deadline driven setting

Proven ability to manage multi stakeholder initiatives

Ability to influence and collaborate across cross functional teams

Strong analytical and problem-solving abilities

Change Management & ITIL Practice

Strong organizational and planning skills

Effective facilitation and presentation skills

Business Analysis & Requirements Gathering

Nice to Have

Knowledge of SDLC

User Acceptance Testing (UAT) exposure

AODA Statement
IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Salary Range
Pay Range (CAD $): 78,000 -99,000
The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides

Total Rewards: IFDS offers a comprehensive, competitive compensation & perks package

Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH

Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs

Inclusive Culture: Our inclusive work environment supports equity and values diversity

Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs

Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs

Section: Client Experience Operations
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📌 Client Account Manager (Ontario)
🏢 International Financial Data Services (IFDS)
📍 Ontario