Elevate customer engagement as a Senior Customer Success Manager at Abnormal AI. Focus on strategic planning, customer onboarding, and maximizing product value.
As a Senior Customer Success Manager, you will take charge of relationships with assigned customers, ensuring they achieve their business goals through effective platform utilization. Your analytical mindset and team-oriented approach will support customers in overcoming challenges while fostering ongoing product adoption. Partner with internal teams to share insights and enhance customer experiences through tailored recommendations.
Key Responsibilities:



- Serve as the main contact for customer interactions - Execute business reviews and ensure alignment on success goals - Analyze customer needs to develop influential strategies - Foster awareness and adoption of platform capabilities - Monitor customer health and risk factors proactively
Requirements: - At least 5 years in enterprise SaaS with 3+ years in Customer Success - Robust relationship management skills, including at the executive level - Excellent communication and organizational abilities - Proven experience in problem resolution and customer service - Technical knowledge of internet technologies and email security
Drive exceptional customer success initiatives with Abnormal AI and strengthen user experiences.#J-18808-Ljbffr

📌 Senior Customer Success Manager Position Winnipeg
🏢 Abnormal AI
📍 Winnipeg