Become a Customer Care Team Lead at ZayZoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences.

This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees. You’ll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for new hires. Your leadership will be instrumental in achieving ZayZoon's ambitious goals in financial wellness.

Key Responsibilities:
• Direct a Customer Care team committed to operational excellence
• Analyze performance data and service quality indicators
• Facilitate a supportive environment through coaching and feedback




• Set and manage team and individual goals strategically
• Create comprehensive reports to track support performance

Requirements:
• Minimum 4 years in a customer support environment
• At least 2 years of people management experience
• Experience with process improvements and team change management
• Solid communication capabilities for diverse audiences
• Proficiency with Intercom, JIRA, and related platforms

Lead change and customer success in ZayZoon's innovative Customer Care operation.
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📌 Lead Customer Care Team with ZayZoon (Manitoba)
🏢 Socket.dev
📍 Manitoba