Req ID: 388633 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a technicien support informatique/ Desktop Support Technician to join our team in Dorval, Quebec (CA-QC), Canada (CA).

Nous sommes la recherche dun technicien support informatique pour notre quipe Montral, au Qubec .

Lanalyste technique des services sur place assurera le soutien et lentretien dans lenvironnement informatique de bureau de lorganisation.

Ces tches comprennent linstallation, le diagnostic et lentretien de tout lquipement de bureau, des imprimantes, des applications logicielles et des appareils mobiles afin dassurer un rendement optimal.

Le soutien sera offert en personne (utilisateurs sur place) ou par tlphone ou distance (utilisateurs hors site).

Responsabilits Assurer le bon fonctionnement quotidien des applications et de lquipement technologiques en reprant, en recherchant et en rglant les problmes techniques.

Apporter de laide sur place pour rsoudre les problmes technologiques et assurer le transfert de connaissances aux utilisateurs finaux sur une varit de questions lies linformatique.

Effectuer les dmnagements, les installations et les annulations prvus, ainsi que dautres tches lies au MAC.

Fournir un soutien de niveauII de qualit aux utilisateurs ayant un degr lev de satisfaction de la clientle, des connaissances techniques et une rapidit dexcution, soit en rglant le problme, soit en transmettant et en coordonnant les efforts dautres membres du personnel des technologies de linformation.

Rsoudre les problmes techniques et/ou enquter sur les problmes importants en confirmant la validit du problme et en recherchant des solutions connues aux problmes ou enjeux plus complexes.

Le candidat ou la candidate doit savoir quel moment transmettre la direction les problmes non rgls ce niveau.

Utiliser la plateforme Service

Now pour le suivi des problmes, en veillant ce que toutes les demandes daide des utilisateurs soient accompagnes dun billet et que tous les incidents ncessitant un suivi ou des appels reoivent lattention approprie.

Sassurer que tous les incidents sont rgls dans le respect des niveaux de service documents.

Interagir avec les services de gestion des actifs, de rseau, dingnierie des systmes logiciels, de mise au point dapplications et/ou dentretien des imprimantes pour rtablir le service et/ou cerner et corriger le problme de base.

Contribuer llaboration et la documentation des amliorations apportes aux processus actuels, la cration et la mise jour des capitaux de connaissances et des procdures normales dexploitation.

Possder dexcellentes comptences en matire de prsentation, de communication orale et de communication crite.

Apporter un soutien pour la mise niveau technique, au besoin.

Toutes les autres tches qui lui sont confies.

Comptences Plus de cinq ans dexprience du soutien aux utilisateurs finaux et du soutien bureautique.

Plus de cinq ans dexprience dusystme dexploitation Windows, de linstallation locale et de rseau, dInternet Explorer, du protocole TCP/IP, du protocole DHCP, du gestionnaire de dispositifs, de lditeur du registre, du gestionnaire des utilisateurs et des commandes administratives.

We are currently seeking a Desktop Support Technician to join our team.





The Field tech Analyst will provide support and maintenance within the organization''s desktop computing environment.

This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance.

Support will be performed in person (on-site users) or via telephone/remote control (off-site users).

Responsibilities - Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems. - Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues. - Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks. - Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff. - Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues.

Must know when to escalate issues not resolved at this level to management. - Utilize Service

Now for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention. - Ensure all tickets are resolved within documented service levels. - Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem. - Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs. - Possess excellent presentation, verbal communication and written skills. - Provide technology refresh support as needed. - All other tasks as assigned.

Qualifications - 5+ years of experience with end user support & desktop support. - 5+ years of experience with

Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands. NTT DATA propose une fourchette de rmunration raisonnable pour les postes bass au Canada.

La fourchette de salaire initial pour ce poste se situe entre 57 545 $ et 77 855 $.

La rmunration relle dpendra de plusieurs facteurs, notamment l''exprience pertinente du candidat, ses comptences techniques et ses autres qualifications.

Ce poste peut galement donner droit une rmunration incitative fonde sur la performance individuelle et/ou celle de l''entreprise.

Ce poste donne accs au programme complet d''avantages sociaux de l''entreprise au Canada, incluant une couverture sant et dentaire modulable avec tlmdecine, des crdits bien-tre et des rductions pour les salles de sport.

Les employs bnficient d''une protection du revenu grce des rgimes d''assurance-vie, d''assurance invalidit et d''assurances facultatives, ainsi que d''un accs un programme d''aide aux employs disponible 24 heures sur 24 et 7 jours sur 7.





Parmi les autres avantages figurent l''pargne-retraite, une indemnit de tltravail pour les employs admissibles, ainsi que diverses rductions et une assurance voyage. NTT DATA provides a reasonable range of compensation for Canada-based positions.

The starting pay range for this role is $57,545 $77,855.

Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Companys comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts.

Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program.

Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance. .

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.

We are committed to accelerating client success and positively impacting society through responsible innovation.

We are one of the world''s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries.

We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites.

This ensures we can provide timely and effective support tailored to each clients needs.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.

For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses.

If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal prospect employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here .

If you''d like more information on your EEO rights under the law, please click here .

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📌 technicien support informatique / Desktop Support Technician (Dorval)
🏢 NTT DATA Services
📍 Dorval