Become an essential part of Intiveo as a Bilingual Customer Support Agent. Utilize your French and English skills to deliver exceptional service in a SaaS setting.
In this role, you will be interacting with customers to resolve inquiries and enhance their experience. Collaborate with a talented team to proactively reach out to those needing assistance while also providing invaluable insights about improving service. Your positive attitude and communication prowess will be vital in our agile work environment.
Key Responsibilities:
• Respond to customer inquiries in both languages
• Initiate contact with clients for assistance
• Guide customers toward best practices effectively
• Assist in retention and upselling efforts
• Contribute to developing support best practices
Requirements:
• Minimum 2 years of experience in customer support
• Strong communication abilities in French and English
• Familiarity with Zendesk software
• Good analytical and technical skills
• Comfortable in a fast-paced scaling environment
Support Intiveo’s commitment to exceptional client care with your bilingual skills and customer service experience!
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📌 Intiveo Bilingual Customer Support (British Columbia)
🏢 Intiveo
📍 British Columbia
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