Become an Experience Lead at PetSmart, ensuring exceptional customer interactions and store operations. Lead a passionate team to create unforgettable moments for pets and their owners.

As the Experience Lead, your role focuses on enhancing customer service and managing day-to-day store operations. This includes supporting the development of associates and maintaining high standards of pet parent service. You will be instrumental in driving business results while nurturing a collaborative workplace for your team.

Key Responsibilities:
• Support associate development through training and mentorship
• Manage and resolve customer inquiries effectively
• Coordinate promotional events and veterinary partnerships




• Maintain store cleanliness and safety protocols
• Supervise cash handling and POS transactions

Requirements:
• 2+ years of customer service experience in retail
• Preferred leadership experience
• Full-time availability including evenings and weekends
• Strong communication and organizational abilities
• Ability to remain calm in high-pressure situations

Bring your expertise and passion for pets to PetSmart as an Experience Lead, setting the standard for pet parent satisfaction.
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📌 Experience Lead at PetSmart (Ontario)
🏢 PetSmart
📍 Ontario