Job purpose The Accounts Receivable Representative will take full ownership of the accounts assigned in their portfolio. They will be responsible for generating a weekly aging report and following up on all overdue accounts. Follow up to include overdue balances, short payments and overpayments on account. The Representative will also be responsible for handling all incoming requests (both internal and external) relating to their accounts and provide timely and accurate information and ensure that all necessary steps are taken to implement any incoming requests.
Duties and responsibilities Making collection calls and/or emails
40 incoming and/ or outgoing calls and 8hrs or more per week on the phones
In-depth account reconciliations as required
Resolve and record all outstanding payment issues
Review and releasing of customer orders on a timely basis
Contact customers relating to cash application issues
Contact customers for all NSF payments/credit card declines
Ensure that credit card details are current and accurate
Respond to all incoming customer requests on a timely basis and provide all necessary details/documentation requested
Handle all incoming account changes on a timely basis – updating the system and informing other departments as required




Run current customers credit reports and work with supervisor to determine credit limits and terms
Respond to all new customer questions regarding our PAP/billing processes
Provide customer updates to Credit Supervisor as required
Other duties as required
Qualifications Post-secondary degree or equivalent work experience
Excellent verbal and written communication skills
Professional, team player that is driven and has good customer service skills
Proficiency using Microsoft Excel, Word, Outlook and Navision
Strong attention to details and good problem solving skills
Positive and proactive attitude
Ability to prioritize and multi-task
Ability to work in a fast paced environment
Working conditions Working conditions are conducive with a typical office environment – must be comfortable sitting at a desk for extended period of time, using copier/scanner and fax machine. Occasional overtime maybe required to complete month end tasks or projects.
Physical requirements Physical requirements are conducive with a typical office environment.
Schedule Temporary Position -22/hr, Mon – Fri, 8:00am – 5:00pm
In person, Barrie Office

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📌 Accounts Receivable Representative (Ontario)
🏢 Focus Community Development
📍 Ontario