Elevate vacation experiences as an Operations Support Agent with Sunwing Vacations. This role requires strong customer service skills and efficient flight operations management.

The Operations Support Agent is critical in ensuring seamless flight operations and customer satisfaction across multiple service channels. You will manage schedules, troubleshoot issues, and provide critical information to both travelers and internal teams. This position is designed for proactive individuals who thrive in a quick-paced environment and are dedicated to improving customer journeys.

Key Responsibilities:
• Manage flight schedules and seat maps for operations
• Communicate changes and assist customers during disruptions




• Review reports and resolve PNR discrepancies
• Monitor and action customer support inquiries
• Oversee all aspects of irregular operations support

Requirements:
• 3 years of experience in the airline or travel sector
• Proficient in MS Office Suite
• Excellent communication and organizational skills
• Detail-oriented with strong problem-solving abilities
• Flexible and capable of prioritizing tasks effectively

Utilize your knowledge and skills to support travelers with Sunwing Vacations.
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📌 Operations Support Agent Position in Travel (Ontario)
🏢 Sunwing
📍 Ontario