Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction
Prime Hires is seeking a skilled Operations Officer II - Bilingual to join our client in support of an existing vacancy.

Contract Period
12 months with potential to extend or convert

Pay Rate
$30 per hour

Location
Montreal, QC

Location Type
Hybrid

Business Hours
Monday – Friday, 8:00 AM-8:00 PM - 8 hours a day and 37.5 hours a week(Rotational shift)

Job Responsibilities

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.

May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

Refer or *escalate* processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

Identify opportunities to improve service delivery.





Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

Interact with partners by responding to requests in an effective and timely manner.

Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.

Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures.

Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.

Escalate issues where appropriate.

Support the timely and accurate completion of business processes.

Actively review internal processes/activities and provide ideas for process improvement.

Investigate and *escalate* non-standard or high-risk activities as appropriate.

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).

Be knowledgeable of and comply with Bank Code of Conduct.

Experience & Qualification Requirements

Post-Secondary degree required.

2-4 years of banking/financial experience required.

Fully Bilingual in English and French.

Proficiency in Microsoft 365- Outlook, Word, Excel.

Solid administrative skills- meeting SLAs.

KYC checks.

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📌 Operations Officer II - Bilingual (Quebec City)
🏢 RobertsonLtd.
📍 Quebec City