General Information:
Job Title: Principal Software Engineer - Zynque
Location: Toronto (Onsite/ Hybrid)
Job Type: Full-Time
Hiring Timeline: Immediate
Reporting Line: General Manager at Zynque
Existing Vacancy: Yes
Application Deadline: Open until Filled
Salary Range : $175 – $210K CAD per year (negotiable)

About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performancelogisticsoperations.

We work at the intersection of strategy, operations, and technologywhere wesolvecomplex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domainexpertisewith strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves,thisistheplace where your skills and judgment trulycome to life.

Role Overview
Zynque is FIQ's integration platform (iPaaS) for supply chain and logistics. After a year of development, it is live in production with active customers onboarding, and it now needs to grow into an enterprise-grade, high-throughput platform.

This is not a greenfield role, and it is not a maintenance role. It is a scale-up role: take a young production platform and harden it into a system that enterprises trust with their operations. You will own the architecture as it evolves under real load, with real customers, while the platform keeps shipping.

Must Have:

10+ years building and operating cloud-native backend or platform systems

Owned the scaling of a production SaaS or data platform through rapid customer growth: hardening, re-architecture under load, and maturing an early product to enterprise grade

Deep hands-on experience with high-throughput distributed systems: event streaming or message queues, async processing, idempotency, retries, backpressure

Strong performance engineering: profiling, load testing, horizontal scaling, capacity planning

Production reliability ownership: observability, SLOs, incident management, fault-tolerant design

Multi-tenant SaaS experience, including tenant isolation and noisy-neighbor problems

Proficiency in Python and JavaScript/TypeScript (Next.js)

Hands-on daily coder with founder-level ownership; comfortable in low-process, high-ambiguity environments

Nice to Have:

Built or scaled an integration platform, ETL/data pipeline product, or API platform (connectors, transformation pipelines, webhooks)

Kafka or similar streaming infrastructure at scale





Supply chain or logistics systems exposure (WMS, OMS, TMS, EDI integrations)

AI-assisted engineering workflows; AI is deeply embedded in how we build

Experience shipping AI/LLM-driven capabilities in production (rag, generation pipeline, agentic workflows)

Key Responsibilities:

Own technical direction and architecture evolution of a live, revenue-generating platform

Scale throughput and reliability while customers onboard, including zero-downtime changes to running systems

Harden the platform: tenant isolation, rate limiting, security, data integrity

Establish observability, SLOs, and incident practices as the customer base grows

Lead performance and capacity work ahead of demand, not behind it

Raise engineering standards through design reviews and mentorship

Partner with Product to balance platform investment against feature delivery

Identify and retire scaling risks and technical debt before they compound

What Success Looks Like in the First 90 Days:

30: Deep command of the codebase and production topology; shipping to production; documented view of the top scaling and reliability risks

60: First major scaling or reliability improvements live; observability and SLO baseline established

90: Enterprise-readiness roadmap owned and in motion; measurable gains in throughput, latency, or stability

Key Performance Indicators (KPIs):

Platform uptime and reliability

Throughput and latency under growing customer load

Customer and integration onboarding velocity

Incident frequency and time to recovery

Enterprise scalability readiness

Why You’ll Love Working Here:
At Fulfillment IQ, we don’t just build supply chain solutions. We build careers, friendships, and unforgettable experiences.

We believe in giving our senior technical leaders real ownership, real influence, and the opportunity to shape platforms that power real-world logistics operations.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here’s what makes working with us a rewarding experience:

Work That Matters
Build systems that directly impact global commerce and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, learning budgets, and long-term career growth.

Flexibility to Thrive
We support remote and hybrid work models by offering multiple office locations to help you perform at your best.

We Celebrate You




From team wins to work anniversaries, we recognize impact, celebrate milestones and reward performance.

A Collaborative Culture
Work alongside talented engineers, product leaders, and award-winning domain experts who value ownership, transparency, and high standards.

Perks you’ll appreciate:

Employee Health: Comprehensive health and dental coverage for you and your family

Time Off: Competitive paid time off and flexible leave policies

Retirement: Retirement savings programs and employer contributions

Professional Growth: Dedicated learning and development budget

Flexible Work: Remote and hybrid work options

Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.

Community Engagement: Team events, meetups, and company offsites

Use of Artificial Intelligence in Hiring:
FIQ uses artificial intelligence toassistin the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact [email protected].

Accommodations:
FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact [email protected] and we will work with you to meet your needs.

Candidate Privacy:
Your personal information is collected and used for recruitment purposesin accordance withFIQ'sCandidate PrivacyNotice, available here, andin accordance withapplicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: [email protected].

Equal Opportunity:
Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal chance employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Learn More About Us:
Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube

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📌 Principal Software Engineer - Zynque (Ontario)
🏢 Fulfillment IQ
📍 Ontario