Shape the future of customer relationship management as the CRM Practice & Enablement Lead at Alberta Blue Cross. This integral position drives CRM adoption and enhances customer interactions across the organization. As the CRM Practice & Enablement Lead, you will focus on establishing standardized CRM practices within Sales, Service, and Marketing teams.

Your role will emphasize continuous improvement and effective data usage, helping teams understand the importance of meaningful customer information. Collaborating closely with stakeholders, you will generate actionable insights from data analytics to refine CRM processes. Key Responsibilities:
Lead CRM adoption across customer-facing teams
Implement CRM in daily business functions




Monitor and evaluate data quality for improvements
Synthesize feedback for team coaching
Create resources for CRM best practices Requirements:
Experienced in CRM, customer experience, or process improvement
Solid coaching and relationship-building ability
Analytical skills to interpret data trends
Familiarity with CRM platforms like Microsoft Dynamics 365
Background in supporting sales and service capabilities Utilize your expertise in CRM to foster data-informed decisions and enhance customer experiences at Alberta Blue Cross.

📌 Alberta Blue Cross Crm Practice Leader Edmonton
🏢 Abc Benefits
📍 Edmonton