Join Open Text as a Client Experience Program Manager to enhance client feedback initiatives. This in office position emphasizes data management and CX best practices for impactful outcomes.

As part of Open Text’s dedicated team, you will focus on evolving the measurement of client experiences and understanding their needs. Utilize your experience with feedback management platforms to create meaningful insights that guide strategic decisions.

This role requires a blend of analytical strengths and operational excellence to refine client journeys.

Key Responsibilities:
Administer and manage client feedback systems effectively
Design and maintain insightful CX reports and dashboards
Collaborate with teams to develop KPIs and measurement strategies




Analyze quantitative and qualitative feedback for actionable insights
Create narratives and recommendations from complex data

Requirements:
Degree in business, analytics, or related field
Proficient with Forsta or comparable feedback systems
Knowledge of CX practices and effective survey implementation
Solid analytical and communication skills for data presentation
Detail-oriented with a focus on data integrity

Contribute to Open Text’s mission by translating client needs into actionable strategies that drive success.
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📌 Client Experience Program Manager At Opentext London
🏢 opentext
📍 London