We are looking for an IT Support Specialist to provide dependable technical assistance for retail operations in North York, Ontario.

This position supports both on-site and remote employees, helping maintain stable end-user systems, core Microsoft environments, and essential store hardware.

The ideal candidate brings solid troubleshooting ability, practical infrastructure knowledge, and experience supporting business-critical technology in a fast-paced setting.

Responsibilities: Deliver day-to-day technical support to office-based and remote staff, resolving hardware, software, and access-related issues in a timely manner.

Administer and support Microsoft 365 services, including user account setup, permissions, and end-user troubleshooting across core applications.

Maintain and support Microsoft Azure and Windows server environments, while assisting with system performance, user connectivity, and platform reliability.





Diagnose and resolve issues involving Windows 10 and Windows 11 devices, as well as systems operating in Windows Server 2012, 2016, and 2019 environments.

Provide support for desktops, laptops, servers, and retail technology such as touch displays, receipt printers, barcode scanners, and other peripheral equipment.

Manage and troubleshoot network-connected printers and related printing issues across business and retail locations.

Assist with infrastructure support activities involving VLANs, routing, switching, secure tunnelling, firewall rules, and remote connectivity tools.

Contribute to virtualization and backup operations, including support for Hyper-V environments and Veeam backup and recovery processes when required.

📌 IT Support Specialist (Toronto)
🏢 Robert Half
📍 Toronto