Company: TransForm Shared Service Organization

Location: On-site in Windsor, ON

Posting Period: September 10, 2026, to September 24, 2026.

Employment Type: Temporary, Full-Time until March 31, 2027

Pay Range: $26 – $31 per hour

Benefits: Pension, Wellness Days, EAP and more. Visit our website for more details

Scope: Internal & External

Conditions: Current business reference checks, judicial matters police clearance, and immunization medical clearance.

POSITION SUMMARY:
As the face of the organization, the Regional Service Desk (RSD) department balances customer service experience with the ability to problem solve IT related issues for its member hospitals.The Service Desk Analyst will provide exceptional service byconsistently following the four servicestandards;solution delivery, communication, accountability, responsiveness & professionalism.

WHAT YOU’LL DO:

Ensure consistent deliveryusing standardized and transparent processes

Recommend, commit & execute solutions to maximize our value

Will collaborate withcustomertoestablishand implement agreed-upon solutions

Ensure that relevant, clear & concise communications are delivered ina timelyand effective manner

Work to continuously improve services by activelysolicitingfeedback from our customers

Listen attentively to customers and seek confirmation

Strive to meet our customer expectationsin a timely manner

Aim to get it right the first time or take immediate actions to resolve the situation

Take pride and ownership in own work

Treat our customers the way them want to be treated

Follow through to ensure that customer needs have been addressed

Deliver our services in a manner consistent with our organizational values





Act as theinitialcontact for the user by triaging and resolving issues within RSD scope or escalating to the support analyst team.

Effectively understand the problem and communicate a solution to non-technical users

Follows RSD procedures for intake, documentation, resolve,escalationand closure using ticket management system

Apply Service Excellence Standards to ensure customer satisfaction and quality targets are consistently met

Works collaboratively with all RSD team associates to ensure effective phone queue management, and proactively equalizing the workload

Adapts to an ever-changing workplace by taking direction, embraces change requirements to meet the needs of our customers and work various shifts

And other duties as assigned

MUST- HAVES:

Minimum one (1) year college certificate in healthcare or information technology related discipline

Minimumone to two (1-2)yearsofcustomer service experience

Experience within an IT or callcenterenvironmentrequired

WE VALUE:

Experience within a healthcare setting preferred

Experience supportingCernerapplicationspreferred

OTHER CONDITIONS:

Minimal exposure to disagreeable conditions typical of an office position: exposed to stress and pressure associated with multiple priorities and deadlines

Must be able to travel within the Southwestern Ontario area, when required

Must be able to work evenings and weekends, when required

Must be able to work shifts Monday to Friday between 7:00am and 5:00pm





Must be local and available for on-call

ABOUT US:
TransForm Shared Service Organization, a not-for-profit, unique, innovative, results-driven organization founded by hospitals in the Erie St. Clair region. Our services include clinical and business system application support, integration and development, information system infrastructure, information privacy, security, IT break fix, project management as well as other back office support services. As a strategic solutions centre committed to exceptional service delivery, TransForm leads, innovates and supports health system transformation. If you are service oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you! We welcome and appreciate your interest in our organization. Want to know more about TransForm? Visit our website

TransForm is committed to employment equity and welcomes diversity in the workplace. TransForm encourages applications from all qualified individuals including women, members of racialized communities, indigenous persons, immigrants & refugees, persons with disabilities, and persons of any sexual orientation, gender identity or gender expression.

Upon request, accommodations for disabilities will be provided to support participation in all aspects of the recruitment process.

By applying to this position, you are confirming you possess a Canadian citizenship or a permanent resident status or work permit.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

TransForm is currently not accepting applications or solicitation from recruitment agencies. Thank you for your cooperation.

#J-18808-Ljbffr

📌 Service Desk Analyst (Ontario)
🏢 Wetech Alliance
📍 Ontario