We are looking for a professional, upbeat Mail Center Manager to work in our Toronto, Ontario office in Canada. There will be a two-week paid training that starts on Day 1.
This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.
To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a outstanding opportunity for you!
Responsibilities will include, but are not limited to the following:
Receive mail, scan into software and file appropriately
Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
Answer inbound calls and in person inquiries from customers in a prompt and professional manner
Assist customers in person to retrieve their mail in a courteous fashion
Ascertain level of assistance needed to resolve inquiry and escalte when appropriate
Deliver all information in a positive, conversational,



and compassionate manner to facilitate relationship development with clients
Ensure the highest level of customer service
Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
Perform other customer service responsibilities to assist the corporate office during busy times
Requirements:
Ability to work independently and handle confidential mail with absolute discretion
Results oriented
Strong work ethic
Organization skills are a must
Excellent verbal and written communication skills
Previous experience in an office coordinator role with an emphasis in customer service
To learn more about this dynamic organization please visit us at www.ipostal1.com.
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

#J-18808-Ljbffr

📌 Mail Center Manager - Toronto Canada (Ontario)
🏢 iPostal1
📍 Ontario