Become a key player in patient care quality as a specialist at Vancouver Coastal Health. This full-time position focuses on enhancing patient experiences at Richmond General and UBC Hospitals.

As a Patient Care Quality Liaison, you will lead efforts in handling patient feedback, working closely with administrative and clinical teams. Your role is vital in fostering effective communication and maintaining high standards of care quality. You will ensure that patient voices drive improvements within the healthcare system.

Key Responsibilities:
• Support hospital leadership in optimizing patient care interactions
• Identify and resolve patient feedback issues proactively
• Handle client complaints with respect and urgency




• Monitor and report on client feedback trends
• Work alongside quality and risk management teams

Requirements:
• Bachelor's degree in a human services-related fiel
• 3-5 years of relevant conflict resolution experience
• Knowledge of governance and legislative frameworks
• Robust analytical skills for problem-solving
• Effective written and verbal communication abilities

Transform patient care experiences by leading initiatives at Vancouver Coastal Health.
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📌 Patient Care Quality Specialist at VCH (British Columbia)
🏢 Vancouver Coastal Health
📍 British Columbia