Drive insights that empower Canadian exporters as a Strategic Customer Experience Insights Manager at EDC. This hybrid role involves advanced quantitative analysis and stakeholder engagement.

At Export Development Canada, the Senior CX and Market Insights Manager plays a crucial role in quantitative research initiatives that inform business strategy. You'll leverage comprehensive data analysis and design impactful surveys to enhance customer experiences. Collaborating closely with various teams, this position ensures data-driven insights guide key decisions.

Key Responsibilities:
• Lead quantitative research strategy alignment
• Execute customer journey mapping and modeling
• Analyze data using advanced statistical methods
• Communicate findings through engaging storytelling
• Build stakeholder relationships to elevate insights usage

Requirements:
• Minimum seven years in quantitative research
• Degree in relevant field or equivalent
• Advanced analytics experience with SPSS
• Robust survey programming and reporting skills
• Ability to translate data into strategic recommendations

Contribute to EDC's mission of global trade and customer excellence.
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📌 Strategic CX Insights Manager at EDC (Quebec City)
🏢 Export Development Canada | Exportation et développement Canada
📍 Quebec City