Our client in the Public Sector is seeking a ServiceNow Developer to join their platform team to develop and implement ServiceNow request management solutions that streamline procurement processes, enhance compliance, and improve visibility into the procurement request catalog and workflow.

Duties
To be part of the platform team to develop, improve, optimize the current existing request catalog for the procurement team:

Work with the Procurement team to analyze existing procurement & workflows, approvers within ServiceNow.

Develop and configure ServiceNow modules to automate and standardize procurement processes.

Implement compliance controls and audit trails.

Create dashboards and reports to improve visibility and support data-driven decisions.

Collaborate with stakeholders to ensure alignment with business requirements and governance policies.

Qualifications
Candidates must provide the email address associated with the certification for verification.

a) ServiceNow Certified System Administrator (CSA)

b) ServiceNow Certified Application Developer (CAD)

Bachelor’s degree in computer science, IT, Data Science, or related field

Preferred optional Certification: ServiceNow Certified Implementation Specialist - ITSM

5+ years experience with ServiceNow ITSM, request management

Skilled in designing and developing ServiceNow workflows and forms of varying complexity to support request fulfillment processes.

Strong understanding of Request Management lifecycle and integration with ITSM modules.

Experience with ServiceNow Flow Designer, Scheduled Jobs, and Notifications for automation and integration. Ability to manage certificate inventory, and related ServiceNow flows

Proficient in creating dashboards, reports to support operational and strategic decision-making.





Adherence to ServiceNow development best practices for scalable and maintainable solutions. Strong in ServiceNow workflows, reporting, dashboards, analytics

Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams and stakeholders.

Solid analytical and problem-solving abilities, with a keen attention to detail.

Capable of working independently and managing multiple priorities in a fast-paced environment.

Procurement Workflow Analysis Report

Documentation of current procurement workflows, approval chains, and catalog structure.

Identification of inefficiencies, gaps, and improvement opportunities.

Updated Request Catalog Design

Redesigned catalog items aligned with procurement needs.

Streamlined user interface and improved form usability.

Automated Procurement Workflows

Configured and deployed ServiceNow workflows for procurement requests.

Integration with approval processes and business rules.

Compliance & Audit Trail Implementation

Embedded compliance controls within workflows.

Automated logging and tracking for audit readiness.

Create dashboards for procurement team and leadership.

Reports covering request volumes, approval times, SLA adherence, and compliance metrics.

Technical Documentation

Developer-level documentation of configurations, scripts, and workflows.

User guides for procurement team and requesters.

Flow Designer configurations and Scheduled Jobs.

Testing & Validation Logs

Unit and integration test results.

UAT feedback and resolution tracking.

Deployment Plan

Rollback strategy and post-deployment support plan.

Stakeholder Review Summary

Meeting notes and feedback from procurement and platform teams.

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📌 ServiceNow Developer (Ontario)
🏢 Tundra Technical Solutions
📍 Ontario