Drive productive billing operations as a Billing Analyst at ATCO Electric in Edmonton, AB. Engage in problem-solving and data management to enhance customer satisfaction and streamline billing processes.

In this position, reporting to the Supervisor of Billing Operations, you will play a pivotal role in ensuring customer bills are error-free and dispatched on time. Utilizing your knowledge of utility billing, you will address exceptions, update key account information, and support internal stakeholders in the billing workflow.

Key Responsibilities:
• Follow processes to resolve billing exceptions efficiently
• Accurately update customer and site data in the system
• Create and validate rate schedules for services




• Manage manual billing tasks for complex situations
• Analyze and resolve historical consumption billing issues

Requirements:
• University Undergraduate Degree or comparable Diploma
• At least 2 years' experience in billing roles
• Knowledge of Oracle CCS or Customer Care & Billing
• Familiarity with utility regulations in Alberta
• Strong analytical skills and independent work ethic

Your attention to detail and commitment to customer service will enhance ATCO Electric's billing services in Edmonton.
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📌 Utility Billing Analyst Role at ATCO (Alberta)
🏢 Socket.dev
📍 Alberta