Work Location
Toronto, Ontario, Canada

Hours
37.5

Line Of Business
Technology Solutions

Pay Details
$69,700 - $98,400 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

Key Accountabilities
CUSTOMER

Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate

Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk

Partner with key stakeholders to schedule packaging and release current applications in a timely manner; reduce change execution times by planning implementations with parallel work streams

Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met

Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction

Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible

Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met

Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation

Interact with clients to provide quality service/solutions consistent with objectives and client requirements

Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations

Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity

Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required

May monitor the performance of the environment by using meaningful metrics





Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing

Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization

Ensure effective change management discipline is use

Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escape issues as required

Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues

Prioritize and manage own workload in order to deliver quality results and meet timelines

Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Participate in knowledge transfer within the team and business units

Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Performs work on all aspects of the application/system support

May act as a reference for team members or clients

Applications/systems are moderate to highly complex and performed under minimal management supervision

Actively involved in resolving client applications issues

May configure, upgrade, administer business applications in co-ordination with appropriate stakeholders

May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment

Performs problem determination including data gathering and analysis

Generally reports to a Manager or Senior Manager

Experience & Education

Undergraduate degree or Technical Certificate

3-5 years relevant experience

3+ years of experience in Production Support, Application Support, Operations Support, or IT Support roles.

Strong troubleshooting and analytical skills in complex production environments.

Experience with ServiceNow, incident management, and operational support processes.

Understanding of ITIL practices including Incident, Problem, Change, and Knowledge Management.

Experience supporting mission-critical business applications.

Strong communication skills with the ability to engage technical and business stakeholders during incidents.

Preferred Qualifications

Experience supporting Azure Cloud services.

Experience with Databricks, data platforms, ETL processing, or enterprise analytics environments.

Knowledge of SQL, PowerShell, scripting, or automation tools.

Understanding of monitoring platforms such as Dynatrace, Datadog, AppDynamics, Splunk, or similar solutions.

Experience supporting financial services or highly regulated environments.

ITIL Foundation certification preferred.

Technical Skills

Azure Platform Services

Databricks

SQL / Database Troubleshooting

ServiceNow

Microsoft 365





DevOps and Release Management Concepts

Success Metrics

Incident resolution within SLA targets

Reduction in recurring production issues

Improved platform availability and reliability

Successful completion of operational readiness and audit requirements

Increased automation and operational efficiency

Strong stakeholder and partner satisfaction

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)
Sans Objet

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📌 IT Support Analyst IV (Ontario)
🏢 TD
📍 Ontario