Vision33 is seeking a Technical Support Consultant focusing on cloud services, crucial for providing Tier 2 support to our clients. This role demands robust troubleshooting skills within a fast-paced setting.

As a Technical Support Consultant, you will engage with the TotalCare Support Team to navigate high volumes of support requests, troubleshooting issues in cloud environments efficiently. Your work will involve managing client incidents, conducting root cause analyses, and leveraging automation scripts to optimize operational workflows. This position operates under Pacific Time, allowing flexibility for Mountain Time candidates.

Key Responsibilities:
• Oversee end-to-end client incident management
• Configure and maintain AWS cloud services




• Conduct troubleshooting in Windows and Linux servers
• Implement automation for operational efficiency
• Maintain comprehensive support documentation

Requirements:
• 5+ years in cloud and network support
• Hands-on Windows and Linux administration
• Strong problem-solving and organizational skills
• Experience with support tools like Zendesk
• Knowledge of SAP Business One is a plus

Utilize your technical acumen and client-focused approach to drive excellence in services at Vision33.
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📌 Technical Support Consultant in Cloud Services (British Columbia)
🏢 Vision33
📍 British Columbia