Optimize business processes as a Support Engineer for RBC in Toronto, focusing on resolving functional issues and supporting end-users effectively. Enhance business efficiency while ensuring smooth operations.

RBC is looking for a dedicated support engineer to provide business functional support and analyze existing systems. Key responsibilities include engaging with users to resolve queries, managing configurations, and facilitating training sessions. You will also work closely with various teams to implement improvements based on user feedback and performance metrics.

Key Responsibilities:
• Provide technical support and resolve business queries
• Analyze and enhance existing business processes
• Manage system installations and updates




• Create user documentation to assist with functionalities
• Work collaboratively with IT and stakeholders for solutions

Requirements:
• Familiarity with W360 suite (MPower and Document Center)
• Ability to diagnose and solve technical issues
• Robust interpersonal and communication skills
• Experience in creating user-oriented documentation
• Knowledge of process improvement methodologies

Utilize your expertise to foster a culture of collaboration and efficiency within RBC's Toronto office.
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📌 RBC Support Engineer for Business Functionality (Ontario)
🏢 RBC
📍 Ontario