Become a pivotal Bilingual IT Service Desk Analyst for KFC, providing frontline IT support to restaurant teams. Engage via calls, emails, and online sessions in a hybrid work environment to resolve issues promptly.

This role requires 1-2 years of experience in IT support, where you'll assist KFC employees with various technology incidents and service requests. Your bilingual skills will be essential, alongside a robust customer service approach and familiarity with IT hardware and software. Contributing to process improvements will enhance service quality.

Key Responsibilities:
• Deliver outstanding customer service via various communication channels
• Provide user training on technical processes as necessary




• Follow established departmental processes and seek improvements
• Collaborate with third-party support partners for complex issues
• Participate in both formal and informal training sessions

Requirements:
• Technical College degree or equivalent experience
• Fluent in French and English, written and verbal
• 1-2 years of experience in IT support
• Experience with ITSM tools such as ServiceNow or Zendesk
• Strong problem-solving and analytical skills

Utilize your bilingual services and IT support expertise to positively impact KFC's team members.
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📌 KFC Bilingual IT Support Analyst (Ontario)
🏢 KFC
📍 Ontario