Join One of the UK's Leading Amazon Consultancies

MinsterFB helps household brands including Cadbury, Yorkshire Tea, Grenade, Bisto and McVitie's grow on the world's largest marketplace.

We're looking for a commercially minded Amazon Account Specialist to join our growing team in Toronto, Canada. Reporting into our North America Client Lead, you'll support the delivery of commercial growth and operational excellence for a portfolio of well-known consumer brands on Amazon. This is an exciting opportunity for someone who enjoys working with data, solving commercial challenges, supporting client growth, and building expertise in Amazon Vendor Central and Seller Central.

Working alongside our Account Managers, you'll play a vital role in driving client performance through analysis, operational excellence, communication, and commercial support.

If you're detail-oriented, proactive, and excited by the fast-paced world of e-commerce, we'd love to hear from you.

What You'll Do
As an Amazon Account Specialist, reporting into our North America Client Lead, you'll work closely with Account Managers and cross-functional teams to deliver outstanding service and commercial results for a portfolio of brands.

Your responsibilities will include:

Supporting Account Managers with day-to-day client communications and follow-up actions

Acting as a key contact point between clients and internal functional teams

Maintaining action trackers and ensuring client requests are completed accurately and on time

Supporting the preparation of monthly reviews, Building Blocks decks, and client reporting

Ensuring all presentations are fully annotated and actions are accurately recorded

Monitoring Amazon performance metrics including sales, profitability, Buy Box ownership, chargebacks, shortages, and availability

Supporting promotional planning, forecasting, inventory management, and vendor-initiated orders (BTR)

Assisting with new product launches and ensuring accurate product setup within Amazon systems

Managing and maintaining critical account data including promotions, product segmentation, purchase orders, and reporting dashboards

Supporting account health by identifying and escalating operational issues

Working closely with Advertising, Data, Catalogue and Operations teams to deliver client success





Developing an understanding of Amazon programmes including:

Climate Pledge Friendly

A+ Content

Brand Stores

Brand Story

Merchandising

Vendor Initiated Orders (BTR)

Producing analysis and insights on Amazon developments and presenting key updates to the wider commercial team

Contributing to continuous improvement initiatives across commercial processes

Supporting the creation and maintenance of knowledge management content and commercial best practices

What Success Looks Like
You will be measured against a range of commercial and operational KPIs, including:

Growth in shipped COGS (Cost of Goods Sold)

Improvement in profitability metrics including Net PPM

Reduction in chargebacks, shortages and Buy Box suppressions

Strong inventory health and effective BTR management

Accuracy and timeliness of client communications and reporting

Positive client feedback and relationship quality

Effective communication and collaboration across departments

High standards of data integrity and account administration

What We're Looking For
Essential

Strong analytical and numerical skills

Excellent written and verbal communication skills

Strong attention to detail and organisational ability

Experience in account support, e-commerce, retail, customer success or client-facing roles

Comfortable working with large datasets and reporting tools

Good working knowledge of Excel or Google Sheets

Ability to manage multiple priorities in a fast-paced environment

Proactive, solutions-focused mindset

Strong time management skills and ability to work independently

Desirable

Experience with Amazon Vendor Central or Seller Central

Experience within e-commerce, marketplace management, digital marketing or retail

Experience analysing commercial or performance data

Experience presenting findings and recommendations internally or externally

Degree or diploma in Business, Economics, Marketing, Mathematics,



Commerce or a related discipline

Familiarity with Amazon retail concepts such as Buy Box, cataloguing, promotions, inventory management or advertising

You’ll Thrive Here If You

Enjoy using data to solve commercial challenges

Are naturally curious and enjoy learning new things

Take ownership of your work and follow through on commitments

Are highly organised and process-driven

Like finding ways to improve efficiency and effectiveness

Enjoy collaborating in a supportive team environment

Can confidently communicate with both clients and colleagues

Are comfortable balancing detail-oriented work with commercial thinking

Our Values & Expectations
Successful team members consistently:

Share information openly and honestly with clients and colleagues

Seek more effective and efficient ways of working

Ask questions, investigate issues and pursue solutions proactively

Support colleagues during busy periods and absences

Demonstrate accountability and ownership

Give and receive feedback with radical candor

Maintain a high standard of professionalism and client service

What We Offer

Competitive salary based on experience

Comprehensive health and advantages package

Hybrid working model

Ongoing training and professional development

Exposure to some of Amazon's most recognisable consumer brands

Career progression opportunities within a growing international business

Regular team events and company initiatives

Employee Assistance Programme and wellbeing support

A supportive, purpose-driven culture as a Certified B Corporation

Location & Flexibility

Based in Toronto, Ontario

Hybrid working arrangement

Candidates must be eligible to work in Canada

About MinsterFB
MinsterFB helps brands win on Amazon through strategic account management, marketplace growth, advertising, catalogue optimisation, operational issue resolution and training.

We're proud to be a Certified B Corporation, committed to balancing purpose and profit while helping brands succeed on the world's largest marketplace.

We welcome applications from candidates who are excited to build a career in Amazon, e-commerce and digital commerce, even if they don't meet every requirement listed above.

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📌 Amazon Account Specialist (Toronto, Canada) (Ontario)
🏢 Hiring People
📍 Ontario