Patient & Family Engagement Advisor - Quality and Strategy - Term Full-Time Job Category : Quality and Strategy
Full-Time
On-site
Locations Showing 1 location
Whitehorse General Hospital
5 Hospital Road
Whitehorse, YT Y1A3H7, CAN

Description Term Full-Time Position - (1.0 FTE)
September 17, 2026 - September 17, 2027
Job Description and salary are currently under review. (PSAC Bargaining Unit)
Reporting to the Manager, Quality Improvement and Risk Management, the Coordinator, Patient and Family Engagement, is responsible for supporting the design, implementation, and evaluation of patient and family engagement programming across the organization. This role develops and maintains meaningful, sustainable partnerships with patients, families, and caregivers in planning, delivering, and improving services across Yukon Hospitals. The position facilitates knowledge sharing and learning to ensure compliance with best practice, legislation and regulations, corporate policies and procedures, patient safety standards and others.
Knowledge, skills and abilities required:
Strong knowledge of program development and project management methods, techniques and quality improvement processes
Strong knowledge of patient, family, and caregiver engagement principles and methods for meaningful, sustained engagement with the organization
Understanding of integrated quality improvement and risk management, including best practices, policies and procedures, standards and legislation/regulations
Comprehensive knowledge of Indigenous Peoples history, culture, communities and an understanding of First Nations peoples experiences within the healthcare system
Knowledge of the hospital or healthcare settings specifically professional standards and clinical operations




Knowledge of policy development and learning practices, tools and techniques
Excellent organizational and problem solving skills specifically in ambiguous and uncertain circumstances
Strong analytical and data interpretation skills
Outstanding communication (verbal and written), facilitation and presentation skills
Ability to collaborate with a variety of people and job functions at all levels inside and outside the organization
Proficient computer skills including Microsoft Office (Word, Excel and PowerPoint) with ability to quickly learn new systems and skills as needed
Ability to remain flexible and adapt the approach for specific situations
Ability to gather, analyze and report program information and data
Ability to communicate and engage effectively with a wide range of health care professionals and stakeholders
Ability to set priorities and demonstrate sound judgment
Demonstrated ability to work independently in a fast-paced setting, allocate time appropriately and show initiative
Ability to solve problems and make evidence-based decisions
Excellent ability to work as a team and build positive working relationships with peers, colleagues and partners
Ability to support learning opportunities and facilitate dialogue/discussion
Ability to assess and evaluate program effectiveness within a compliance driven environment
The successful applicant will hold a Bachelor’s degree in a health-related field, health administration, public health, social sciences, or a related discipline, with two to three years of experience in healthcare, quality improvement, patient experience, or community engagement. Demonstrated experience working directly with patients, families, and caregivers is required. An equivalent combination of education, training, and experience may also be considered.

#J-18808-Ljbffr

📌 Patient & Family Engagement Advisor - Quality and Strategy - Term Full-Time (Yukon)
🏢 Yukon Hospital
📍 Yukon