Become a key player at CGL as an Associate Telecommunications Analyst, focusing on enhancing the Genesys Cloud telephony platform in a hybrid work setting. Your expertise will drive operational excellence.
CGL seeks an Associate Telecommunications Analyst who is committed to improving telephony experiences within their IT department. In this temporary full time position, you will apply your skills to support enterprise telephony, ensuring that employees have reliable access and quality service. Critical thinking and effective communication will empower you to resolve incidents proactively.
Key Responsibilities:
• Process user management tasks in Genesys Cloud
• Resolve technical issues related to telephony services
• Improve documentation and workflow efficiency
• Work closely with technical support teams
• Maintain precise user profiles and settings
Requirements:
• Minimum of 3 years experience in a technical role
• Post-secondary education in a relevant field
• Excellent written and verbal communication skills
• Bilingual capabilities in English and French preferred
• Strong problem-solving and organizational skills
Utilize your technical background and collaboration skills to positively impact telecommunications at CGL.
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