Join SMTP.com as an Enterprise Account Manager in Ottawa, focusing on strategic client management in a hybrid work model. Elevate client engagement through technical expertise.
In this pivotal role, you will own relationships with high-volume clients while ensuring smooth onboarding and addressing technical escalations. SMTP.com seeks a energetic professional who blends technical and commercial expertise to foster client satisfaction and growth. This position is crucial for maintaining long-term partnerships through proactive support and performance monitoring.
Key Responsibilities:
• Oversee the technical onboarding process for clients
• Act as a dedicated advisor during technical escalations
• Identify opportunities for expansion and renewals
• Collaborate with Operations to plan for client needs
• Regularly conduct technical business reviews to optimize performance
Requirements:
• 3-5+ years in Enterprise Account Management or SaaS
• Strong communication skills for diverse audiences
• Proven experience in managing high-volume enterprise accounts
• Solid grasp of email delivery and authentication standards
• Capability to troubleshoot and support API integrations
Deliver exceptional service and drive client success as part of the SMTP.com team in Ottawa.
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