Elevate your career as a Senior Director in Customer Operations, based in Calgary, Alberta. Empower a technology-driven organization focused on customer service excellence.

This full-time role demands a strategic leader with a practical approach to operational efficiency. You will oversee multiple customer operations functions, shaping key initiatives to enhance service delivery and financial outcomes. Candidates should embrace the fast-paced nature of the role, coupling strategic vision with day-to-day operational management.

Key Responsibilities:
• Manage a broad customer operations portfolio effectively
• Develop operational strategies that meet customer expectations
• Monitor ongoing service performance to prevent issues




• Lead detailed initiatives for automation and system integration
• Ensure compliance with customer agreement processes

Requirements:
• Bachelor’s degree in Operations or equivalent discipline
• Minimum 12 years in customer or operations leadership
• Experience leading in a complex, global setting
• Commercial understanding linking operational actions to performance
• Proven ability to build effective teams and relationships

Join and transform customer operations, focusing on satisfaction and efficiency impact across the organization.
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📌 Customer Operations Senior Director Position (Alberta)
🏢 Forge Performance Group
📍 Alberta