Capitalizing on sound industry knowledge, the
**Implementation Manager (IM)**
delivers superior service to their various client and advisor groups within the
**Group Retirement Pension**
department.

This role represents Manulife professionally in client-facing meetings as well as driving value for our clients and their plan members through empowering them to use Manulife's group pension engagement platform.

Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors/Consultants and Manulife's sales and service teams.

An in-depth knowledge and understanding of the Group Pension products, services and workflows are a must.

Negotiating and influencing skills are paramount given the IM collaborates internally across multiple departments, as well as externally with Plan Advisors, Consultants and Sponsors.

Project management and time management skills are required to ensure deliverables for each implementation are met.

Presentation skills, both in person and virtually are also necessary.
**Primary Responsibilities:**
**Relationship Management – 35%**
Support Distribution partners in the acquisition of current business; including in finalist presentations and implementation meetings.

Primary contact for the client during new issue implementation phases.

The IM has the overall accountability for the relationship with the client during the implementation, ensuring the needs, expectations and timelines set out in the project are being met.

Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes.

Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas that are involved.

Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.

Supports the project team and assists in resolving any issues.
**Consultation – 35%**
Provide expertise on Manulife's digital experience for group pension clients (web, mobile, voice), and highlight key features and functionality.

Support group pension clients in driving adoption of our digital tools and experiences among their plan members
Supports, participates, and provides input in the presale/finalist process.

Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.

Optimizes the plan's activities, as it relates to implementation and administration, providing recommendations on plan design, service options, technology solutions, and any ongoing administration needs to the client.

Provides direction and solutions during client discussion regarding plan set-up, eligibility, contractual and administrative information.

Applies understanding of legislative and privacy guidelines to assist client in meeting.
​
**Project Management – 30%**
Creates implementation schedules and modifies during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated, understood, and carried out by each impacted area.





Has overall accountability for ensuring the implementation goes smoothly and meets the client's expectations.

Manages the implementation project, ensuring tasks are being completed, timelines are being met, resources are available, and assisting with reducing any roadblocks.

Ensures appropriate approval received for increased scope/costs, notifies client and project team of changes/impacts to timeline and other tasks.

Ensures all affected parties agree with the solution and impact on timeline and ensures any additional costs for customization is outlined to the client.

Tracks the customization costs where a transition allowance has been approved and ensures the client is billed where the costs exceed the allowance.
**Preferred Qualifications:**
Excellent oral and written communication skills along with strong negotiation skills preferred.

Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Minimum five years of work experience in Group Pension and/or account management.

Thorough knowledge of Group Pension products and services.

Proficiency in all Microsoft Office products.

Ability to influence decision makers at all levels.

Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.

Strong customer-facing skills including expectation management, communication skills, information management.

Ability to drive issues through the organization.

Strong organization and time management skills.

Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas.

Previous experience with a project management role/approach (PMP is an asset).
​
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento,



el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$59,700.00 CAD - $99,500.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Bilingual Implementation Specialist (Waterloo)
🏢 Manulife
📍 Waterloo