Step into a Workforce Management Analyst role with CBI Home Health, focused on optimizing staffing and scheduling for better service delivery. This position is available in Toronto, Calgary, or Winnipeg.

As a Workforce Management Analyst, you will support the Care Access Team Contact Centre in analyzing staffing needs and enhancing scheduling processes. You will collaborate closely with management to utilize data in making informed staffing decisions that align with operational goals. Your role will ensure that care is provided effectively and efficiently.

Key Responsibilities:
• Forecast call volumes and analyze staffing requirements
• Collaborate on scheduling strategies for optimal service
• Create and maintain effective shift schedules




• Generate performance reports to analyze data trends
• Conduct regular leadership meetings for continuous improvement

Requirements:
• Bachelor’s degree or equivalent experience in a related field
• 3+ years of experience in a similar Workforce Management role
• Proficient in Excel, SQL, and data analysis tools
• Hands-on experience with contact center scheduling
• Strong analytical and communication skills

Leverage your analytical expertise to impact lives positively at CBI Home Health, working in a supportive and versatile environment.
#J-18808-Ljbffr

📌 Workforce Management Analyst Role at CBI Home Health (Manitoba)
🏢 Socket.dev
📍 Manitoba