About MetCap Living MetCap Living Management Inc. is one of Canada's leading private third-party property management companies specializing in multi-residential property management. We are a growth-oriented organization with property operations across British Columbia, Ontario, Quebec, and Nova Scotia.
MetCap Living is seeking a Resident Manager to oversee the day-to-day operations of a residential property in North York. The Resident Manager is responsible for maintaining the property to the highest standards, providing exceptional resident service, coordinating maintenance and contractors, supporting leasing and collections activities, and ensuring the effective administration and operation of the building. The Resident Manager must be hands-on, highly organized, customer-service oriented and capable of working independently while maintaining regular communication with the Property Manager.
Employment Type: Full-time
Salary Range: $30,000-$35,000 (plus apartment benefit)
Duties & Responsibilities Daily Property Operations, Inspections & Maintenance The Resident Manager is responsible for completing daily inspections and maintaining the property in a clean, safe and well-maintained condition
Daily Duties Inspect all life safety systems and ensure they are in proper working order
Complete and maintain the required fire log book and life safety documentation
Inspect boiler rooms and electrical rooms and maintain the log book
Inspect parking levels, parking entrances and exterior parking areas
Inspect all building floors, hallways, common areas, roof and exterior grounds. Identify and resolve deficiencies
Inspect all mechanical systems, facilities, storage rooms and other property areas
Clean, mop and clear debris from refuse chutes and surrounding areas
Clean and maintain the compactor room and change garbage bins as required
Clean elevator landings, elevators, lobby, back lobby/moving room, laundry room, parking entrances and other common areas
Pick up litter and maintain exterior grounds, walkways, parking areas, landscaping and flowerbeds in a neat and tidy condition
Water flowers and perform other basic landscaping duties as required
Review and investigate all resident maintenance requests within 48 hours of receipt and arrange or complete repairs as appropriate
Clean vacant suites and ensure they are prepared for showing and occupancy
Vacant suites responsibilities-
Arrange inspection and obtain estimates from contractors
Coordinate with contractors and follow up on major turnover work as required to ensure the suite meets the property’s standards. Get prior approval from the management
Complete in-house maintenance and minor repairs in vacant suites as required to ensure units are rent-ready
Complete minor electrical work, such as replacing light switches, light bulbs, and other basic fixtures as required
Clean and maintain appliances, including refrigerators, stoves, dishwashers, and other in-suite appliances
Clean, air vents, and other accessible areas as required
Perform minor carpentry and hardware repairs, including tightening or adjusting cabinet hinges, handles, doors, and other fixtures
Address minor plumbing, mechanical, and general maintenance issues that can be completed in-house
Inspect vacant suites following completion of major turnover work by contractors and identify any outstanding items
Ensure all required in-house maintenance, cleaning, touch-ups, and minor repairs are completed before the suite is considered rent-ready
Conduct a final inspection of the vacant suite to confirm it is clean, functional, safe, and ready for occupancy
Update and maintain the in-suite maintenance schedule
Complete repairs and maintenance in the building as required, including plastering and painting, as required
Inspect and address hazardous conditions, including issues requiring immediate attention
During winter operations, inspect sidewalks, driveways, parking areas and entrances and correct or report hazardous conditions
Complete snow shovelling, salting and other winter maintenance duties as required
Complete snow logs daily during the winter season
Ensure the property remains clean, protected and presentable throughout the day
Daily Administrative Duties Daily Resident Service & Communication
Answer resident inquiries promptly and professionally
Respond to resident concerns and service requests




Provide appropriate follow-up on maintenance requests
Maintain professional and positive relationships with residents
Deliver resident notices as required
Communicate building information, maintenance activities and operational updates to residents
Complete incoming and outgoing suite inspections as required
Ensure proper notice is provided before entering a resident’s suite, generally 24 hours’ notice, except where emergency entry or other legally permitted entry applies
Assist residents with building-related questions and concerns
Be available for emergencies while on duty
Support leasing activities and respond to prospective resident inquiries
Be available for leasing activities and appointments from 8:00 am to 8:00 p.m. when required
Collect and process rental payments in accordance with company procedures
Take rental cheques and required deposits to the bank
Process property correspondence
Maintain organized property files and documentation
Maintain proper resident and tenant files
Prepare and complete required inspections, logs, notices, reports and forms
Prepare purchase orders (POs) for Property Manager approval
Coordinate approved work using authorized POs
Verify the quality of completed work and supporting documentation
Receive POs for acceptable and completed contractor work
Forward completed POs and supporting documentation to Accounts Payable
Maintain accurate property records
Maintain and update maintenance schedules
Ensure the property office remains organized, clean and professional
Complete other administrative tasks associated with the operation and leasing of the building
Coordinate and schedule approved trades, suppliers and contractors
Supervise trades and suppliers while working on the property
Ensure contractors complete work in accordance with the approved scope
Monitor the quality and completion of work
Ensure packing slips and time tickets are signed before trades and suppliers leave the property
Verify that information recorded on packing slips and time tickets is accurate
Follow up on incomplete, deficient or outstanding work
Escalate significant maintenance issues or contractor concerns to the Property Manager
Ensure contractors and suppliers follow applicable property rules and safety requirements
Respond immediately to emergencies, including fire, flood, no heat, elevator failure, electrical outages and other urgent building situations
Contact the Property Manager as quickly as possible during an emergency and follow their direction
Take appropriate immediate action to protect yourself, residents, the property and building systems
Maintain required emergency and life safety documentation
Ensure life safety systems remain operational and deficiencies are promptly reported and addressed
Maintain compliance with company emergency procedures
Twice Weekly And As Required Clean all hallways
Clean elevator tracks
Clean fire extinguisher cabinets
Clean stairways
Clean other common areas as required
Address additional cleaning requirements identified through inspections or resident needs
7. Weekly Duties Update property availability reports
Update traffic reports
Review outstanding maintenance requests and ensure appropriate follow-up
Review outstanding contractor and supplier work
Review property deficiencies and ensure corrective action is underway
Follow up on outstanding resident concerns
Review building operations and outstanding issues with the Property Manager as required
8. Legal & Collections Duties 2nd, 15th and 25th of Each Month Print the current Aging Summary
Deliver Friendly Reminder notices to applicable residents
25th of Each Month Include the applicable tenant ledger with the Friendly Reminder notice
Follow established company procedures for rental arrears and collections
Escalate outstanding accounts to the Property Manager as required
Additional Duties As Required Attend tribunal hearings under the direction of the Property Manager
Assist with legal-related tasks and documentation




Prepare and deliver required resident notices
Maintain accurate records relating to collections, notices and legal matters
Reasonably enforce the Landlord's rules and regulations in accordance with company policies and applicable legislation
9. Monthly Duties Reconcile parking spreadsheets
Cancel key fobs, access cards and other building access credentials for residents who have moved out, where applicable
Review outstanding maintenance and property issues
Review contractor and supplier accounts and outstanding work
Ensure property files and documentation remain current and organized
Review building access records and ensure former residents no longer have unauthorized access
10. Annual Duties Complete annual in-suite safety inspections
Maintain records of completed safety inspections
Follow up on deficiencies identified during inspections
Support annual building maintenance and inspection programs
Complete annual compliance and operational requirements as directed by the Property Manager
11. Health & Safety Comply with all company Occupational Health & Safety policies and procedures
Maintain a safe environment for residents, visitors, contractors and employees
Identify and report hazards immediately
Correct hazards where possible or arrange for appropriate corrective action
Follow safe work practices when performing maintenance, cleaning, landscaping and other physical duties
Use appropriate personal protective equipment where required
12. Leasing & Property Administration Assist with leasing activities and prospective resident inquiries
Maintain accurate availability information
Conduct and document suite inspections
Ensure vacant suites are properly cleaned, maintained and prepared for occupancy
Maintain accurate resident and suite records
Support the Property Manager with leasing and administrative requirements
Take reasonable steps to ensure the building is operated in accordance with company policies and applicable legislation
13. On-Site & Work Schedule Requirements Remain on the property during scheduled working hours unless otherwise authorized
Maintain a visible and professional presence on the property
Be available for emergencies while on duty
Support after-hours leasing requirements when scheduled or required
Prioritize daily operational requirements to ensure resident service, building maintenance and business demands are met
Perform other duties as assigned by the Property Manager
Qualifications & Skills Previous experience in residential property management, building operations, maintenance or a related field is an asset
Strong customer service and resident relations skills
Strong verbal and written communication skills
Strong organizational and administrative abilities
Basic computer skills and ability to learn property management systems
Practical maintenance and troubleshooting skills
Ability to perform plaster & paint repairs and general building maintenance
Ability to coordinate and supervise contractors, trades and suppliers
Strong attention to detail and follow-through
Ability to work independently and prioritize multiple competing demands
Strong problem-solving and decision-making skills
Ability to respond calmly and effectively during emergencies
Professional approach to resident complaints, inquiries and sensitive matters
Ability to work flexible hours to meet property and leasing requirements
Ability to perform physical duties associated with the position, including lifting up to 50 lbs
Previous multi-residential property management experience is an asset
What MetCap Living Offers Apartment accommodation, where applicable to the position
Mobile phone
Health benefits package
Annual bonus opportunities
Comprehensive training across all areas of responsibility
Opportunities for career development and advancement
A professional and supportive property management environment
We thank all applicants; however, only those candidates invited to interview will be contacted. We do not use AI during our hiring process.
MetCap Living Management Inc. is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability-related accommodation to participate in the recruitment process, please email us.

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📌 Live-In Resident Manager (Ontario)
🏢 MetCap Living
📍 Ontario