Drive retail excellence as a Retail Experience Lead, overseeing daily operations while ensuring outstanding customer service. Supervise staff and maintain product presentation to the highest standards.

In this critical role, you will lead the team through various operational tasks, including cash management and training. Your responsibilities also include escalating personnel issues and addressing customer complaints, all while fostering a high-performance workplace culture.

Key Responsibilities:
• Open and close the store, managing alarm systems
• Build relationships with customers and enhance their shopping experience
• Support onboarding and continuous education for staff
• Communicate policy changes and motivate the sales team
• Ensure qualified handling of all customer inquiries

Requirements:
• Minimum 2 years of experience in retail
• A high school diploma or GED is essential
• Strong customer service experience is required
• Must have a clear criminal record
• Provincial Cannabis Certification is needed

Ensure smooth operations and a customer-first culture as a Retail Experience Lead.
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📌 Lead Retail Operations and Customer Service (Ontario)
🏢 Fire & Flower
📍 Ontario