In this role, you will work closely with the AVP and Director to support execution of the Global Operations AI mandate across strategy, transformation, product delivery, people strategy, and responsible AI governance.

You will serve as a key coordination point across 14 countries, maintaining visibility across portfolio priorities and supporting timely execution. A core part of this role is enabling Tech and Operations teams — who are increasingly building and owning AI models through low-code/no-code and vendor solutions — to understand and fulfill their first-line Model Risk Management obligations.
**Position Responsibilities:**
**Model Risk Management Enablement:**
Provide guidance to Tech and Operations model owners on first-line MRM obligations.

Support model documentation, submissions, monitoring, and ongoing compliance activities.
**Responsible AI Governance:**
Manage governance reviews and evidence coordination for AI initiatives.

Partner with Risk, Legal, Compliance, and Privacy teams to obtain approvals, resolve issues, and maintain documentation aligned with enterprise standards.
**Regulatory Navigation:**
Translate regulatory and policy requirements into practical guidance for AI teams across regions and business segments.
**Global Coordination:**
Coordinate portfolio activities across 14 countries, including intake management, reporting, escalations, and cross-country collaboration.
**Target & Benefit Tracking:**
Track portfolio targets and benefit realization, identify variances, and provide progress reporting to senior leadership.
**People Strategy Execution Support:**
Monitor AI workforce and reskilling initiatives, track progress, identify risks, and escalate issues as needed.
**Strategic Research & Synthesis:**
Conduct market, regulatory, and competitive analysis, delivering concise insights and recommendations to support leadership decisions.
**Reporting & Communications:**
Prepare executive reporting, dashboards, status updates, and governance documentation to support oversight and audit requirements.
**AI-Augmented Delivery:**
Leverage AI tools and automation to improve reporting, documentation, and executive communications, while sharing best practices across the team.
**Continuous Improvement:**
Drive process improvements across governance, documentation, and coordination activities to increase efficiency and reduce rework.
**Required Qualifications:**
6+ years of experience across AI governance, model risk management, compliance, operational risk, or technology risk in a regulated financial services workplace.

Demonstrated experience supporting or coordinating first-line model risk obligations — including model inventory management, risk tiering, documentation requirements, and ongoing monitoring commitments.

Demonstrated experience in Responsible AI governance, including ownership of governance reviews, working knowledge of OSFI guidelines and privacy frameworks, and the ability to lead evidence coordination independently.

Practical understanding of AI/ML risks — bias/fairness, explainability, robustness,



data privacy — and how governance requirements translate into delivery evidence.

Ability to communicate MRM obligations clearly and accessibly to non-specialist model owners across Tech and Operations teams.

Strong organizational and coordination skills; comfortable managing multiple concurrent workstreams across global teams.

Strong analytical and written communication skills; able to synthesize complex information for senior audiences.

Demonstrated ability to work independently, prioritize competing demands, and drive to resolution without constant direction.

Hands-on experience using AI tools for research, synthesis, reporting, and content generation; comfortable experimenting with and adopting agentic workflows and LLM-connected enterprise platforms to accelerate high-value work.
**Preferred Qualifications:**
Experience supporting governance and MRM for GenAI and LLM-enabled solutions, including evaluation approaches and monitoring considerations for large language models.

Familiarity with low-code/no-code AI tools and vendor model governance — understanding the MRM implications of model ownership shifting to non-specialist teams.

Experience with enterprise governance tools, model registries, or risk management platforms.

Experience supporting AI transformation programs across multiple geographies or business units.

Understanding of people strategy, reskilling, or workforce transformation programs in a tech/operations context.

Relevant certifications in risk, privacy, compliance, or AI ethics are an asset.

Financial services experience strongly preferred.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración,



y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

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Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$129,400.00 CAD - $179,400.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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📌 Senior Manager, Global Operations AI (Toronto)
🏢 Manulife
📍 Toronto