Elevate customer success in healthcare at Petal as a Customer Success Manager with a digital focus. Drive meaningful customer engagement and value across a diverse portfolio through innovative strategies.

This role requires expertise in developing and implementing a digital Customer Success model, tailored for many customers instead of a traditional personalized approach. You will create segmentation strategies, design effective engagement programs, and monitor customer health signals. Previous experience in similar roles is vital for success.

Key Responsibilities:
• Architect one-to-many customer engagement programs
• Define customer segments and engagement strategies
• Identify health signals to trigger appropriate interventions




• Develop digital onboarding and self-service resources
• Measure the impact of customer success programs on outcomes

Requirements:
• Proven history of developing digital Customer Success approaches
• Robust analytical skills to classify and manage customer segments
• Experience in healthcare technology or similar sectors
• Ability to create scalable customer success initiatives
• Familiarity with using data analytics to drive customer engagement

Join Petal to redefine the Customer Success landscape in healthcare technology.
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📌 Customer Success Manager - Digital Focus (Quebec City)
🏢 PetalMD
📍 Quebec City