Customer Care representative - Near North Customs - Afternoon Shift
Full-time

At Near North Customs, our roots and expertise revolve around Customs Brokerage but that doesn’t limit us to providing services beyond that, as we also offer Trade Consulting Services. We are bound to make your experience simple, educational, and trustworthy from start to finish. With our Freight Forwarding services we are able to service you from any point in the world. Given today’s around-the-clock, 24/7 business environment, it is key that companies can count on Near North to provide the best customs brokerage services in the industry. That is our promise, one that is backed by our investment in people and technology, and sets Near North apart from our competitors.

The successful candidate will be responsible for the following:

Ensure shipments are not delayed at border by accurately completing documentation or providing information to ensure documentation is complete within pre-assigned time limits

Ensure customs paperwork are legal and accurate documents

Examine all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax

Flag shipments that may require amendment and pass appropriate information along to Team Leader to avoid fines





Track shipments to ensure shipments have been released by customs – go online and track entries by reference number, print copy and attach to customs document

Prepare and apply for Import Permits

Ensure customs information and knowledge is constantly kept up to date

Coordinate with other internal staff regarding any customs issues

Liaison between various levels of government and customs officials.

Shift: Monday - Friday 3pm-11:30pm

The following skills, experience and qualifications are required:

Customs experience, knowledge of the CBSA processes

Excellent written and verbal English Communication skills

Strict attention to detail and solid sense of urgency

Innovative, flexible, able to deal with change

Ability to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressure

Excellent problem solving and mathematical skills

Excellent customer service skills and diplomacy to deal with difficult people

Self direct and self motivated and a team player that enjoys a values driven organization

We Offer:

Competitive wages

Comprehensive Benefits Program – including short term and long term disability

Opportunities for growth and advancement

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📌 Customer Care representative - Near North Customs - Afternoon Shift (Ontario)
🏢 Manitoulin Group
📍 Ontario