Shape the future of client relations as the North America Head of Client Experience at Rimes in Toronto, Canada. This key role drives client satisfaction and enhances service excellence across the region.

In this strategic leadership position, you will oversee the client experience strategy, manage executive relationships, and ensure operational excellence. You will closely align with Sales and Operations to ensure high-quality service delivery to Rimes’ North American clients, advocating client needs and addressing escalations efficiently.

Key Responsibilities:
• Develop and implement a client service framework
• Maintain executive-level relationships with key clients
• Oversee regional service quality and consistency




• Manage client communication during escalations
• Support initiatives that foster long-term client retention

Requirements:
• Bachelor’s degree or relevant experience
• Extensive experience in senior client management roles
• Knowledge of financial services or data technologies
• Proven leadership across multiple client engagements
• Expertise in strategic relationship management

Lead client experience efforts and drive strategic engagement at Rimes to enhance satisfaction across North America.
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📌 North America Client Experience Executive (Ontario)
🏢 RIMES Technologies
📍 Ontario