Job Description
We are seeking a Team Lead to join our Retail Dining team at Saint Mary's University!

The Team Lead will float between Tim Horton's and Starbucks on the Saint Mary's University campus, overseeing the opening of each location and supporting team members across both locations. In this hands-on leadership role, you’ll step in where needed most? overseeing workflow, providing guidance to team members, and supporting rush periods while fostering a positive, cooperative team environment.

Job Responsibilities

Assures quality, courteous customer service is provided to all guests

Oversees the operation and personnel workflow in absence of the Supervisor/Manager

Train and develop personnel as required

May support inventory and ordering

May perform outlet opening or closing

May support with monthly location audits, (boards, First Aid Kits)

May assist with weekly inventory as required

May complete reports for occupational/non-occupational illness or injury

Ensures cleanliness of operation

Ensures adherence to franchise and company standards

Ensures proper use, storage and handling of chemicals on-site

Assists with any onsite promotions and advertising

Monitors cash handling procedures

Balances cash float and verifies deposit and safe

Handles customer service complaints with assistance from Manager/Supervisor

Covering and ensuring breaks and lunches are given

Perform other job duties as assigned

Qualifications

1-2 years' experience working in hospitality industry required

Minimum 1 years' experience in a leadership role, either as an individual contributor or people manager required

Experience with POS systems and cash control procedures

Skilled in prioritization of tasks and time management

Knowledge of and commitment to upholding high standards of food safety and hygiene.

Ability to work effectively and efficiently supervised and unsupervised





Excellent interpersonal and communication skills, with a genuine desire to provide outstanding customer service.

Ability to work effectively as part of a team, collaborating with colleagues to ensure smooth operations.

Ability to adapt to changing environments.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). This is a union position with SEIU Local 2. Aramark offers medical and dental benefits, paid vacation time, paid sick time, RRSP, employee meal plan, complimentary uniforms and safety shoes, up to 50% reimbursement on professional development initiatives, and more!

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About Aramark
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment chance and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

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📌 Team Lead - SMU Retail Dining (Nova Scotia)
🏢 Aramark Canada
📍 Nova Scotia