About You
At your core, you should be passionate about helping people. We work with a diverse group of people to help our most vulnerable friends transition out of homelessness and into their new home through the Housing First program and human connection is a must. You are excited about unboxing and finding treasures. You enjoy cleaning, sorting, organizing, and also possess the ability to have tough conversations with donors when we can not take donations that align with our mission.

What You’ll Do
This role is responsible for representing Find as the primary contact with donors at the Donor Door, sorting and taking in donated items and ensuring they are placed in their appropriate areas according to established standards. This includes but is not limited to:

Welcomes donors to Find with a smile and within ten (10) seconds of their arrival in a helpful and friendly fashion.

Carries donations and/or assists donors with donations.

Notifies donor of what can and cannot be accepted, explain why donations must be refused and provide alternative donation options in the area.

Sort and direct items received into proper designated areas and bins

Evaluate household items for quality, condition, and visual appearance

Clean and repair items as per established policies and procedure

Price items by following established pricing guidelines and affix price tags to items as required

Maintain store and department cleanliness by sweeping, dusting and removing unusable items

Ensure the functionality of electronic/mechanical items

Load/unload furniture safely utilizing all required materials and/or equipment/straps available





Process hard furniture by cleaning/dusting/minor repairs as required

Performing furniture inspections as provided by in-house training, showing discretion and professionalism in accepting or denying donations

Safely using tools to repair, tighten or disassemble furniture

Participate in established training and maintain WHMIS safety and paperwork requirements

Cover donation doors to assist donors with their items. Removing items from vehicles and into our warehouse in a safe and qualified manner

Additional Duties as assigned.

Must Haves

Minimum of High School or GED equivalent

Open and transparent communication skills – written and verbal

Availability Monday through Sunday with flexibility to work evening as required

Experience in excellent customer service

Ability to work in steel toe shoes/boots

Ability to work inside and outside in all weather

Ability to lift up to 50 lbs

Ability to stand for long periods of time

Solid analytical, critical thinking and problem-solving abilities

Clear criminal record check

Nice To Haves

Experience and understanding of Indigenous culture and traditions is an asset.

Working knowledge of the state of homelessness in Edmonton and across the country is an asset.

Working knowledge of Occupational Health and Safety Protocols

Find’s Work Culture

Innovative -- innovative and outside of the box thinkers

People-oriented -- supportive and open

Team-oriented -- cooperative and collaborative

Fun and Focused – We work hard, and we play hard

Goal-oriented – We will end homelessness in Edmonton.

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📌 Processing Associate - Specialty (Donor Door) - CAS (Alberta)
🏢 Homeward Trust Edmonton
📍 Alberta