Overview
The Business & Relationship Lead (BRL) is responsible for providing operations expertise, customized consulting, and market leadership for Franchise Operators in Canada. The BRL is a brand representative and business partner, responsible for supporting Canada Operators by helping them maximize opportunities individually and collectively. The BRL is responsible for working with internal and external partners to support market expansion and to identify and respond to the unique needs of Canada Operators. In addition, the BRL is responsible for temporarily overseeing Company-operated Restaurants (CORs), Operator transitions, and coaching participants in the Canada Leadership Development Program (LDP).

Consult to Franchise Operators as a business partner and trusted advisor

Lead and oversee successful openings of new locations in Canada

Provide market leadership and be a liaison between Operators and the Support Center

Serve as a brand and Support Centre representative in the market and with Operators

Coach and oversee participants in the Canada Leadership Development Program

Conduct Operator transitions and temporarily oversee Company-operated Restaurants

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities
Consult to Franchise Operators as a business partner and trusted advisor.

Provide customized consulting and support to Canada Operators:

To help them foster growth across each of the critical success factors

To help them develop business and leadership plans and strategies

To help them achieve their goals

To help them maximize their potential and business opportunity

To help them protect the brand

Provide deep expertise in the areas of operations,



food quality, and food safety

Be equipped to advise Operators in the areas of throughput, sales, and profits

Engage with specialty consultants when appropriate

Hold Operators accountable to the Franchise Agreement and brand standards as needed

Lead and oversee the openings of new locations in Canada.

Develop operations and staffing plans and strategies for new Restaurant openings

Work with internal and external partners on opening plans and strategies

Partner with Grand Opening Supervisors to develop training plans and strategies

Partner with Operators to help them achieve their vision and goals for the opening

Lead openings that deliver operational excellence and ensure food safety

Establish and manage annual budgets for openings

Provide market leadership and be a liaison between Operators and the Support Centre.

Represent the needs and plans of the Support Centre to Canada Operators

Canada Team meeting participation and field operations representation

Support Canada Operator team/market plans to help them reach market goals

Represent the needs and perspectives of Canada Operators at the Support Centre

Influence internally to support the needs of Canada Operators and the market

Work with internal partners to improve business processes for Canada

Provide operations expertise.

Be a field operations expert for Canada





Partner with staff at the Support Centre to deliver operations support for Canada

Develop deep expertise in food quality and food safety systems and processes

Work with the Canada Division Leader to develop operations plans and budgets

Oversee CORs, Operator transitions, and Participants in the Canada LDP.

Oversee the management of COR locations by Canada Interim Managers

Make critical decisions for CORs, including legal, HR, and employment decisions

Ensure brand standards are upheld at CORs, including food quality and food safety

Ensure a customer experience at COR locations consistent with brand expectations

Work with internal partners to develop plans and timelines for Operator transitions

Execute successful business transitions to and from Franchise Operators

Provide supervision, leadership, and coaching to Participants in the Canada LDP

Required Qualifications (Knowledge, Skills, & Abilities)

Strong business acumen

Ability to consume all Chick-fil-A menu items

Excellent communication and relationship-building skills

Listening skills and emotional intelligence

Ability to analyze data, draw out insights, and create action plans

Ability to develop plans and strategies

Strong organization and time management skills

Cooperative work style

Ability to facilitate cross-functional teams of internal and external partners to make decisions

A high level of flexibility and comfortability with ambiguity

Creative problem-solving skills

Resourcefulness

Ability to work well in high-pressure situations with a high level of responsibility

Required Years Of Experience
10

Travel Requirements
40%

Required Level Of Education
Bachelor's degree or equivalent experience

Preferred Level Of Education
Bachelor's Degree

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📌 Sr. Principal Lead, Operations (Ontario)
🏢 Chick-fil-A Corporate Support Center
📍 Ontario