Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.
Importantly too is how we go about living our vision. This is defined by the Prime mission:
Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. It speaks to collaboration and everyone's responsibility to bring together the diverse expertise that exists across our team to deliver world-class outcomes.
On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:
Be Brave, Be Human, Be Passionate, Be Exceptional. At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.
Our Senior Account Managers provide clients with high-quality service through effective client management including account, financial and project management. They ensure proper and effective communication around the overall financial health of their assigned accounts and ensure revenue targets are being met while adhering to relevant timelines, guidelines and compliance measures. They partner very closely with team Account Directors.
Senior Account Managers will:
Be client facing on calls, meetings and live events when required




Manage and continuously build long-standing relationships with clients for their assigned accounts
Manage people and multiple projects within a fast-paced agency environment
Lead and/or participate in business development efforts including RFI and RFP development and pitches
Provide line management and/or mentoring of junior personnel
Demonstrate and encourage the company's best practices, culture and company processes across team members
Manage internal budget tracker (with Account Executive) and approve external budget tracker for client
Initiate and develop project budgets in consultation with account team where appropriate
Update the IRIS system with new project forecasts and manage the project number allocation and budgeting procedures
Monitor project budgets, identifying potential issues - under/over-spend, changes in specification, etc. - and calls out appropriate alerts.
Collaborate with team members ensuring projects are properly tracked; status is ongoing and updates are sent to the client
Lead internal discussions regarding the overall health of assigned accounts in finance meetings
Anticipate client reactions to issues/circumstances; be solution-ready and proactive about addressing the best outcome to the client and Prime
Have an interest in learning new therapy areas and technologies
Attend and actively contribute to all internal management and account team meetings (commercial team meetings, weekly project status meetings,



monthly account meetings, quarterly account planning meetings) to drive deliverables and identify new business opportunities
Ensure deliverables on assigned accounts are in line with client expectations while being high-quality, within budget, on time and compliant
Requirements >5 years of relevant experience working for a pharmaceutical company, medical education/marketing/advertising or communications agency or similar
Strong industry experience and understanding of pharma client needs, market, pipeline, etc. to offer innovated deliverables
Ability to co-ordinate the delivery of multiple projects within account with a high degree of autonomy
Strong project management and project delivery skills
Excellent relationship development skills both internally and with client handling/networking
Demeanor that inspires and motivates account/project teams
Strategic understanding of project / account objectives and contribution to strategic account planning
Excellent organizational skills, attention to detail, time management and adherence to deadlines
Effective communication skills both verbally and in writing
Polished presentation skills; ability to present to clients in business development situations
Strategic insight, sound judgement and problem-solving skills - able to identify issues and resolve them (or make recommendations)
Established understanding of pharmaceutical industry and medical communications sector
Proactive, positive attitude and willingness to learn
Effective leadership abilities - lead, delegate and mentor
Perks Medical, dental and vision insurance plans
Competitive salary
Generous time off
Pension
401k Plan with match
Health & Wellbeing offerings
Job training and advancement opportunities

#J-18808-Ljbffr

📌 Senior Account Manager - Medical Communications (Ontario)
🏢 PRIME
📍 Ontario