Join Vancouver Coastal Health as a full time Patient Care Quality Liaison, advancing patient care initiatives at Richmond General Hospital. Focus on conflict resolution and feedback analysis.

Vancouver Coastal Health is looking for a dedicated Patient Care Quality Liaison to facilitate patient care improvements. Positioned primarily at Richmond Hospital, you will work alongside various teams to manage patient concerns and foster effective relationships. Your responsibilities include ensuring accessible feedback channels and reporting opportunities for quality enhancement.

Key Responsibilities:
• Facilitate communication among administrative teams
• Resolve patient/family complaints with sensitivity




• Ensure compilation and analysis of client feedback
• Work with Quality & Patient Safety and Risk Management teams
• Perform additional related tasks as assigned

Requirements:
• Bachelor's degree in a relevant field
• 3-5 years of experience in conflict resolution
• Knowledge of healthcare laws and patient rights
• Analytical and problem-solving capabilities
• Strong communication skills in diverse settings

Work with VCH to lead patient quality initiatives and enhance care delivery.
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📌 Vancouver Coastal Health Patient Liaison (British Columbia)
🏢 Vancouver Coastal Health
📍 British Columbia