Elevate your career with GEODIS as an Operations Manager for Key Accounts, where you'll ensure exceptional logistics service delivery to our top clients. This role is integral in driving operational success through strategic management.

In this key role, you'll lead business reviews, tackle client concerns with a strategic approach, and establish customer-specific IT systems for transparency in operations. Your in-depth analysis of business processes will enable you to spot improvement areas while monitoring key performance indicators to ensure compliance. Collaborate with product teams to create effective solutions that enhance reliability and reduce overall costs.

Key Responsibilities:
• Lead business review meetings and document action items
• Address customer concerns through structured communication




• Implement IT systems for operational efficiency
• Drive yield improvement processes for optimal performance
• Ensure compliance with quality goals per customer standards

Requirements:
• Minimum 5 years of relevant experience or equivalent training
• Robust proficiency in Microsoft Office applications
• Demonstrated ability in leading problem resolution
• Experience in developing and reviewing operational SOPs
• Capable of managing customer escalations effectively

Utilize your operational savvy and customer management skills to make a significant impact at GEODIS.
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📌 GEODIS Operations Manager Key Accounts (Quebec City)
🏢 GEODIS
📍 Quebec City